Charles (Chuck) Henry
Operations Manager
Goldsboro,NC
Summary
Seasoned Operations Manager and talented leader with experience of applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, with a strong ability for customer satisfaction and retention,talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Line Haul Truck Driver
Southern Glacier Wine & Spirits
2007.06 - 2018.06
- Navigated complex weather conditions and road hazards with skill, ensuring timely deliveries while minimizing risks.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained strict adherence to safety regulations, reducing accident rates and ensuring the well-being of both driver and cargo.
- Coordinated closely with warehouse teams during pickups and drop-offs to ensure smooth loading/unloading processes without delays or mishaps.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Village Administrator
Village Of North Syracuse
North Syracuse New York , NY
2007.06 - 2018.06
- Streamlined village operations by implementing efficient processes and procedures.
- Enhanced community engagement through the development of communication channels and public events.
- Managed multiple projects simultaneously, resulting in timely completion and under budget expenditures.
- Collaborated with various departments to ensure seamless delivery of services to village residents.
- Conducted comprehensive financial analysis for informed decision-making in budget planning and resource allocation.
- Developed long-term strategic plans, setting priorities for village growth and improvement initiatives.
- Facilitated interdepartmental collaboration, fostering a positive work environment among staff members.
- Coordinated emergency management efforts, enhancing preparedness and response capabilities within the community.
- Negotiated contracts with service providers, achieving cost savings while maintaining quality service levels.
- Advocated for state and federal funding opportunities to support local infrastructure projects and economic development efforts.
- Monitored legislative developments at the state level, advising elected officials on potential impacts to local policy decisions.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
Regonial Operations Manager/Site Safety Supervisor
Adelphi Transport
2020.12 - 2024.02
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
Professional Tour Bus Driver
Goldsboro Bus Company
2018.09 - 2020.03
- Coordinated with dispatchers effectively to receive routing information or updates on road conditions and traffic situations that might impact the planned itinerary.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Provided informative commentary during tours, offering engaging insights into local history, culture, and attractions.
- Operated large vehicles in difficult urban and rural conditions.
- Ensured timely arrivals at destinations by planning efficient routes and adhering to strict schedules.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Inspected bus for any mechanical issues before departure.
Small Business Owner
Henry Lawn & Snow Removal
Syracuse , NY
2007.08 - 2017.12
- Maintained equipment in top working condition by conducting regular inspections and performing necessary repairs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced safety by diligently monitoring and plowing designated routes during snowstorms.
- Ensured timely snow removal with effective route planning and prioritization of areas needing immediate attention.
- Increased operational efficiency through proficient use of various snow removal equipment, including plows, salt spreaders, and sanders.
- Assisted in training new employees on proper procedures, ensuring adherence to company standards and best practices for efficient snow removal operations.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
- Developed customized lawn care plans tailored to each client''s specific needs and preferences.
Education
Associate of Science - Labor Studies
Onondaga Community College
Syracuse, NYAssociate of Science - Accounting And Business Management
Central City Business Institute
Syracuse, NYSkills
- Performance Improvements
- Human Resources
- Employee Relations
- Goal Setting
- Safe Work Practices
- Compliance Management
- Safety Inspections
- Records Maintenance
- Emergency Management Procedures
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Political Expense
2007-2011: Ran a very successful campaign for Village Trustee with the Democratic endorsement.
2011-2015: Ran another 4 year term campaign with was very successful with the Democratic endorsement and appointed to the position of Deptuy Mayor.
2015: Ran for the office of the Mayor, lost this election by 3 votes
2016: Ran again for the office of Village Trustee and very successful to a 4 year term.
2018: Resigned due to family relocating to Goldsboro NC.
2023: Ran for the office of Mayor in the City of Goldsboro NC in a 6 person Primary
2024: Currently working with Dr. Raymond Smith for the office of NC Senate
Timeline
Regonial Operations Manager/Site Safety Supervisor
Adelphi Transport
2020.12 - 2024.02
Professional Tour Bus Driver
Goldsboro Bus Company
2018.09 - 2020.03
Small Business Owner
Henry Lawn & Snow Removal
2007.08 - 2017.12
Line Haul Truck Driver
Southern Glacier Wine & Spirits
2007.06 - 2018.06
Village Administrator
Village Of North Syracuse
2007.06 - 2018.06
Associate of Science - Labor Studies
Onondaga Community College
Associate of Science - Accounting And Business Management
Central City Business Institute
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