CHARLES D. HUTCHISON
Phoenix,AZ
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements, and handling employee timekeeping.
Overview
16
16
years of professional experience
Work History
Scheduling Coordinator
Western Neurological Associates
10.2020 - 05.2021
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Implemented time-blocking and schedule notifications to optimize time management.
- Created and distributed agendas and other materials for scheduled meetings.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Developed staff training programs for the enhancement of clinical skills and adherence to facility policies.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
Clinical Lead Coordinator
BARROW NEUROLOGICAL INSTITUTE; ST. JOSEPH HOSPITAL AND MEDICAL CENTER
05.2012 - 09.2020
- Lead an initiative in bettering patient care, Scheduling VIP patients, listening to and resolving customer complaints and process records from hospital visits for assignment of continuity of care
- Creator, organizer and scheduler for multiple specialty neurology clinics
- Address negative customer feedback immediately
- Resolve customer questions, issues and complaints
- Assistant master scheduler for GE Centricity in multiple clinics
- Use multiple programs such as Allscripts, GE Centricity, Hybrid and Cerner to verify insurance eligibility, complete registration, send tasks for clinical follow up, scan and sort records into appropriate charts, check continuity processes, schedule appointments, audit registration for proper billing and update pharmacy and primary care provider information
- Department resource when manager and supervisor are out of the office.
- Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Developed strong interdisciplinary relationships to ensure a collaborative approach in patient management.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
- Implemented new policies and procedures for better compliance with regulatory requirements.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
- Championed continuous improvement initiatives within the department, leading to more efficient practices and resource utilization.
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
PBX Operator
CHANDLER REGIONAL MEDICAL CENTER
05.2005 - 05.2012
- Answer multi lined phones and direct calls to proper extensions
- Use Meditech to locate patients and announce medical emergencies using hospital paging system
- Trained in processes for all internal and external medical emergencies
- Trained new employees.
Education
Bachelor of Arts - Applied Human Behavior
Northern Arizona University
Phoenix05.2024
Associate of Arts - Human Behavior
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2023
HIGH SCHOOL DIPLOMA -
Sun Valley High School
Mesa, Arizona01.2003
Skills
- Fluent in Spanish
- Conflict resolution
- Multi-tasking
- Training and development
- Great attention to detail
- Scheduling
- Microsoft office software
- Data Entry
- Statistical Analysis
- Schedule Management
- Staff Coordination
- Daily Timekeeping
Languages
Speak and write in English and Spanish fluently.
Timeline
Scheduling Coordinator
Western Neurological Associates
10.2020 - 05.2021
Clinical Lead Coordinator
BARROW NEUROLOGICAL INSTITUTE; ST. JOSEPH HOSPITAL AND MEDICAL CENTER
05.2012 - 09.2020
PBX Operator
CHANDLER REGIONAL MEDICAL CENTER
05.2005 - 05.2012
Bachelor of Arts - Applied Human Behavior
Northern Arizona University
Associate of Arts - Human Behavior
Maricopa Community Colleges - Phoenix College
HIGH SCHOOL DIPLOMA -
Sun Valley High School
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