Charles D. Coe
Hernando,MS
Summary
SENIOR NURSING EXECUTIVE, TRANSFORMATIONAL LEADERSHIP, PATIENT & FAMILY ENHANCEMENT
Multifaceted and resourceful healthcare professional with comprehensive experience in leadership, training and development, operations, program development, patient/family experience enhancement, and clinical management. Proactive and creative problem-solver with demonstrated success in transforming patient and family experience, training, and courses to enhance learning across generational gaps and retain staff. Collaborative and decisive leader with excellent communication and interpersonal abilities to build rapport with staff, patients, and other key stakeholders to resolve problems successfully and ensure service focused on quality excellence. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Manager, Patient Education
St. Jude Children's Research Hospital
10.2021 - Current
- Oversee redesign of 1500 educational documents
- Serve as Subject Matter Expert in nursing-related materials
- Design, implement, and structure newly formed department
- Oversee staff, including hiring, counseling, and training
- Develop standard operating procedures and processes
- Strategic planning, including developing educational calendars and deployment strategy
- Assisted in implementing Demand Management, Agile, for overall department
- Worked with over 150 Subject Matter Experts from across organization
- Conduct surveys and educational needs assessments for organization
- Team building, new team
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Cultivated partnerships with external stakeholders to ensure educational content was relevant and actionable
- Cultivated positive rapport with patient families to ensure patient education was meaningful, understandable, and relevant
- Implemented PMAT review of educational documents ensuring 100% compliance and score of at least 80
Director, Outpatient/Ambulatory Nursing
St. Jude Children's Research Hospital
05.2019 - 10.2021
- Oversee all operations of outpatient clinics
- Oversee all administrative and clinical duties of outpatient, including, but not limited to: personnel management, clinical and financial needs
- Ensured compliance with all regulatory bodies, policy and procedure management in accordance with best practice standards, and purchasing oversight
- Recruited, hired, and Nurse Managers, working to establish key internal functions and outline scope of positions for new management team
- Oversee Managers, with 150 FTE reporting within program
- Serves on Nursing Executive Team
- Hired, mentored, and trained managers, and restructured leadership team
- Re-imagined and created Vascular Access Program and Vascular Access Executive Committee
- Served as program manager for development, transformed nurses from doing “blind” sticks to doing sticks for access using ultrasound, and placing bedside PICC lines
- Developed and co-chaired two new system-wide committees: Operations Leadership Council and Nursing Leadership Team
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations. Instituted daily review of appointments, staffing, and procedures to ensure adequate coverage and leverage excess staffing.
- Updated and resolved safety issues utilizing them as talking points to decrease chance of reoccurrence.
Clinical Director, Dialysis (Administrator)
Cincinnati Children’s Hospital Medical Center
04.2016 - 04.2019
- Oversee all clinical operations of ambulatory nephrology clinics, transplant clinics, and hypertension clinics
- Oversee all PFE (patient family experience) and relations for departments
- Streamlined clinical operations for improved efficiency and reduced costs.
- Developed safety practices, ensuring they were adopted by staff by rotating compliance reviews.
- Directly managed 15 clinic staff and 25 dialysis staff
- Provide liaisons to patient services, executive leadership, and medical education
- Successfully took dialysis program from Immediate Jeopardy to high-functioning facility with accolades from state health survey team and The Joint Commission – based on quality, patient outcomes, and patient survey results
- Migrated dialysis program from outdated dialysis machines to new machines, including connectivity with EHR
- Implemented multi-state peritoneal dialysis program for pediatric patients
- Implemented remote monitoring for home patients to improve access to care and quality of care
- Restructured patient flow into and out of outpatient clinic space to optimize resources, including rooms, and practitioners
- Worked collaboratively with inpatient staff to develop streamlined admission process for patients from Nephrology service, including dialysis
- Worked collaboratively with Nephrology providers to put in place “Pre-visit Planning” – process to ensure all required information was ready for visit before patients showed up and to place orders on “hold” for visit of items that were typically needed
- This increased efficiency of office visits and increased patient satisfaction, with “The provider pays attention to me”
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes focusing on physician, nurse practitioner, and registered nurses and perception each had for other
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Mentored staff members through professional development opportunities, fostering culture of continuous learning and growth
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans, and developed patient care plans within EPIC
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations
- Championed innovation within clinic setting by promoting research-driven practices and adopting emerging healthcare trends
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Regional Director and Director of Education
Renal Ventures Management, LLC
01.2014 - 04.2016
- Developed and supported educational offerings for patients and staff of dialysis clinics and Infusion Centers.
- Developed and implemented PCT Training Program in WV in order to combat lack of PCT's in area
- Oversee daily office operations for seven renal dialysis centers with staff oversight, financial management, marketing, and outreach in Storm Lake & Fort Dodge, Iowa; Mountain Home, Arkansas; and 4 Dallas, Texas locations
- Managed 5 Regional Educational Specialists throughout country, ensuring compliance with all educational needs, vendor relations related to training programs, and new hire orientation in multi-state environment ensuring local, state, and federal compliance
- Oversight of staff learning needs; training and development of clinical staff in renal, outpatient vascular surgery, and infusion; and development of educational calendar for staff and patient education
- Managed Learning Management System (LMS), Cornerstone on Demand, for all annual, mandatory, and just-in-time training and educational needs; and online training
- Provided leadership in creating Patient/Family materials utilizing appropriate medical patient literacy
- Worked with Marketing Director on all web-based and printed patient-facing information
- Oversee all Patient Family Experience and improvements for all offices
- Served on Compliance and risk management team
- Led monthly QAPI meetings to ensure compliance with regulatory agencies and ensure improvements for company
- Instituted clinical mentorship program for newly hired leaders
- Restructured Preceptor Course focused on generational gaps, identification of competency, and collaboration with others to focus on preceptorship success
- Revamped clinical new hire curriculum for onsite and LMS to integrate two for relevance and transference of knowledge and enhanced learning management system to utilize remote learning and keep up to date
- Achieved Joint Commission Certification for outpatient Infusion Centers within Renal Ventures Management
- Revamped Patient Education and created a patient-facing web page containing patient & family educational materials
- Patient experience with educational topics increased by 40%.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth, such as developing remote monitoring program for home patients
- Established strong partnerships with industry stakeholders, enhancing company's reputation and creating mutually beneficial collaborations.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives
- Promoted safety-first culture within area, implementing best practices that reduced workplace incidents significantly
- Managed integration of new acquisitions, ensuring smooth transition and alignment with overall strategic vision
- Served as mentor to emerging leaders, sharing knowledge and expertise while fostering environment of continuous learning and growth.
- Recruited talented individuals bringing diverse skills to corporate education department
- Represented company at various national and global events
- Managed staff development initiatives, fostering culture of continuous learning and improvement among educators
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Planned, administered and controlled budgets and produced financial reports
Director of Nursing, Medical/Surgical and Infusion
SSM St. Joseph Health Center
03.2012 - 11.2013
- Provided leadership for 150 employees, budget management of 5 departments, and resource allocation to ensure operational efficiency with development of staffing grids
- Acute Nursing Liaison on COPD-focused readmission team; managed policies and procedures for acute dialysis program
- Site director over Patient Experience and Satisfaction improvement and work
- Achieved 100% percentile marks for staffing in all units within one year of hire
- Improved patient satisfaction scores with Medical Oncology increased from 9th percentile HCAHPS 9-10 to 95% consistency over eight months; General Surgery increased from 48th percentile to 85% consistency in 4 months; Ortho Medical increased from 21 to 77th percentile consistency in 4 months
- Rolled out re-education training for staff working units on patient experience training and Relationship Based Care
- Increased patient satisfaction scores by fostering compassionate and supportive environment within nursing department
- Promoted culture of safety by enforcing compliance with infection control policies and procedures
- Championed initiatives focused on improving workplace diversity to foster inclusive environment that respects cultural backgrounds of staff members and patients alike
- Oversaw and approved recruitment, hiring and orientation of new nursing staff
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
Director of Learning & Staff Development
Freeman Health System
02.2009 - 01.2012
- Provided leadership for 10 Educators and 2 onboarding specialists with oversight and development of education and training for 4000 clinical and non-clinical staff and physician health system ensuring regulatory compliance
- Developed new hospital orientation and preceptor program to enhance retention and reduce turnover and introduced expanded graduate nurse orientation program focused on retention of new nurses by meeting their basic needs, improving their critical thinking skills with scenario-based education; designed orientation program for traveler staff to meet regulatory requirements
- Streamlined onboarding processes for new hires, reducing time to full productivity
- Collaborated with department heads to identify skill gaps and tailor training programs accordingly
- Evaluated program effectiveness and adjusted curriculum as needed based on feedback from participants and stakeholders
- Collaborated with local colleges and universities to accommodate their students in completion of clinical training
- Led initiative to change education delivery method from PowerPoint to Captivate, video-driven system
- Incorporated various adult learning theories into training materials to accommodate diverse learning styles
- Championed culture of continuous learning within organization, fostering environment of growth and development for all employees
- Reduced overall training costs by leveraging e-learning platforms and other cost-effective solutions
- Fostered cross-functional collaboration between departments by designing interdepartmental training sessions
- Observed teachers and students in classrooms to gather data and improve instruction
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution
Director of Nursing
Freeman Health System
10.2005 - 01.2012
- Improved patient care quality by implementing evidence-based nursing practices and protocols, including 50 policy updates
- Reduced hospital readmission rates through effective discharge planning and patient education, from 18% readmission within 24 hours to less than 8%
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs
- Promoted culture of safety by enforcing compliance with infection control policies and procedures
- Increased patient satisfaction scores by fostering compassionate and supportive environment within nursing department
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards
- Evaluated emerging technologies in healthcare, recommending appropriate innovations for adoption within department to improve efficiency and patient outcomes
- Championed initiatives focused on improving workplace diversity to foster inclusive environment that respects cultural backgrounds of staff members and patients alike
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions
- Contributed to organizational strategic planning efforts by providing insights on nursing best practices, workforce development issues, and healthcare trends affecting service delivery models
- Conducted regular risk assessments within department to identify areas of potential vulnerability and implement corrective actions where necessary
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations
- Facilitated continuing education and training programs to drive staff competency and professional development
- Performed rounds to observe care and interview staff, residents, and families
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
Director of Operations
Renal Care Group
06.1998 - 09.2005
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Assisted in recruiting, hiring and training of team members.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Reduced operational risks while organizing data to forecast performance trends.
Director of Post
Renal Care Group
06.1998 - 09.2005
- Surgical Units, General Surgery, Orthopedics & Neurosurgery
- Accomplishments
- Implemented Nursing Bedside Report, Hourly Rounding, and SBAR communications across the health system, increasing patient satisfaction on Press Ganey from 52 percentile to 8 percentile sustained for over one year
- Implemented pre-surgical educational program, Operation Education – found a decrease in same-day surgical cancellations by 40% during the first year
Vice President
Dialysis Corporation of America
10.1988 - 06.1998
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes
- Implemented electronic billing system and oversaw billing operations
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs
- Established culture of continuous improvement, fostering innovation and driving sustainable growth across organization
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success
- Negotiated high-value contracts that maximized profitability while mitigating risks for organization
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Clarified roles, responsibilities and expectations of staff
- Monitored industry trends, keeping current on latest changes and competition in industry
- Developed effective business strategies to capitalize on emerging market trends.
- Established and maintained strong relationships with customers, vendors and strategic partners
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Monitored key business risks and established risk management procedures
RN/Dialysis RN
Southeast Alabama Medical Center
01.1987 - 10.1988
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
ICU RN
University of South Alabama Medical Center
12.1984 - 01.1987
- Administered medications accurately following physician orders while closely monitoring for potential side effects or adverse reactions.
- Managed ventilator care for intubated neonates, ensuring proper settings were maintained for optimal respiratory function.
- Decreased incidence of infections by adhering to strict infection control protocols and maintaining a clean, safe environment for patients.
- Participated in quality improvement initiatives within the unit, contributing to process improvements that enhanced patient care delivery.
- Developed individualized nursing care plans based on comprehensive assessments of each infant''s unique needs and family dynamics.
- Skilled in monitoring vital signs, lab values, and diagnostic results to identify trends requiring intervention or further evaluation from physicians.
- Served as a resource nurse in the unit when needed, offering guidance and insight regarding best practices in neonatal intensive care nursing.
- Participated in interdisciplinary rounds daily, providing valuable input on patients'' progress and updating care plans accordingly.
- Implemented family-centered care strategies by involving parents in bedside rounding discussions and encouraging their active participation in infant care decisions.
Student Nurse
Mobile Infirmary
01.1983 - 12.1984
Education
Doctor of Nursing Practice -
University of Alabama
Tuscaloosa, AL2024
MSN - Health Care Systems Management
Loyola University
New Orleans, LA2008
Bachelor of Science - Nursing
Mobile College
1984
Skills
- Accountability
- Business Development and Management
- Change Management
- Coaching
- Collaborator
- Conflict Management
- Customer Relationship Management (CRM)
- Data-driven improvement
- Decision-making
- Emotional Intelligence
- Enthusiastic
- Ethical
- Expectation Setting
- Expense Tracking
- Financial Acumen
- Industry expertise
- Interpersonal skills
- Leadership Development
- Magnet Experience
- Medical Records Optimization and Review
- Operations Management
- Patient & Family Experience Improvement
- Policy & Procedure Development, Implementation
- Problem-solving
- Program Development
- Program Visionary
- QAPI Leadership
- Radical Innovation
- Regulatory Compliance and Review
- Safety Leader, Auditor
- Staff Development
- Strategic Planning
- Team-builder
- Training Development
- Workforce Management
Accomplishments
- Documented and resolved differences between the physicians and nurses which led to an excellent working relationships, improved patient outcomes, and improved nurse retention.
- Achieved decreased same day surgical cancellations by introducing "Operation Education" for all surgical procedures at Freeman Health System. Decreased cancellations from an average of 4 per day to less than 4 per month.
- Collaborated with team of over 30 professionals in the development of a Vascular Access Program for St. Jude Children's Research Hospital changing first stick success from 15% to over 85% following implementation.
- Achieved improvement in patient and family satisfaction of 45% related to gaining IV access through effectively developing and rolling out a policy related to "No see, No stick".
Affiliations
- Cancer Patient Education Network, Member, 2020 - 2024
- Cancer Patient Education Network, Poster Judge, 2020
- Health Care Education Association, 2020 - 2024
- American Nurses Association, 2016 - current
- Association for Talent Development, 2014 - present
- National Renal Administrators Association, 2012 - 2020
Certification
- Certified Nurse Executive, Board Certified (NEA-BC), 07/2020 to present
- Targed Selection, DDI Certified, 2003
- Certified Nephrology Nurse, 2016 - 2023
- Franklin Covey Certified, Four Disciplines of Execution, 2011
Presentations & Publications
Dialysis for Practitioners and Physicians. Hospital Course. November, 1988. Fort Walton Beach Medical Center, 10 CEU course to kick-off dialysis in the city of Fort Walton Beach, Florida.
Care of the Dialysis Patient: ICU, ED, and floor care. November, 1988 - January, 1989. Fort Walton Beach Medical Center, Fort Walton Beach, FL; Twin Cities Hospital, Niceville, FL.
HIV and AIDS, Latest Information. Community Course. October, 1989, Fort Walton Beach, Florida. 8 CEU course.
Dialysis Update: Springfield and Joplin Markets. Practices and Outcomes. September 1998, Renal Care Group, Nashville.
Key to Care of the Dialysis Patient for Social Workers and Dietitians. February 2003. Renal Care Group, Dallas, Texas. 36 CEU course.
Annual Update for Physicians and Practitioners. Freeman Health System, Joplin, MO. January, 2010, 2011. 5 Contact Hours.
Clinical Mentorship: How, when, and why. Renal Ventures Management, Leadership Course, 2014 - 2016, Lakewood, CO.
Leadership 101. Renal Ventures Management, Leadership Course, 2014 - 2016, Lakewood, CO.
Preceptor 101: Effective preceptor techniques and validation. Renal Ventures Management, 2014 - 2016, Lakewood, CO.
Leadership Institute: RVM Leadership Development, competency based approach. Renal Ventures Management, 2015. Lakewood, CO.
Coe, C. (2020). Care of the Neonate to Adolescents with Kidney Disease. Counts, Caroline. (Ed), 202 Core Curriculum for Nephrology Nursing (pp.1441 – 1521) 7th ed, Pittman, NJ: ANNA
Harper E, Ast A, Jerkins L, Wilkins L, Joyner M, Long C, Page V, Johnson D, Coe C, Flerlage J, Vinitsky A, Pettit K, Johnson LM, Sitthi-Amorn J. Improving Weekend Clinic Handoff, a Single Institution Quality Improvement Effort. American Society of Pediatric Hematology Oncology Conference 2021, April 2021
Timeline
Manager, Patient Education
St. Jude Children's Research Hospital
10.2021 - Current
Director, Outpatient/Ambulatory Nursing
St. Jude Children's Research Hospital
05.2019 - 10.2021
Clinical Director, Dialysis (Administrator)
Cincinnati Children’s Hospital Medical Center
04.2016 - 04.2019
Regional Director and Director of Education
Renal Ventures Management, LLC
01.2014 - 04.2016
Director of Nursing, Medical/Surgical and Infusion
SSM St. Joseph Health Center
03.2012 - 11.2013
Director of Learning & Staff Development
Freeman Health System
02.2009 - 01.2012
Director of Nursing
Freeman Health System
10.2005 - 01.2012
Director of Operations
Renal Care Group
06.1998 - 09.2005
Director of Post
Renal Care Group
06.1998 - 09.2005
Vice President
Dialysis Corporation of America
10.1988 - 06.1998
RN/Dialysis RN
Southeast Alabama Medical Center
01.1987 - 10.1988
ICU RN
University of South Alabama Medical Center
12.1984 - 01.1987
Student Nurse
Mobile Infirmary
01.1983 - 12.1984
Doctor of Nursing Practice -
University of Alabama
MSN - Health Care Systems Management
Loyola University
Bachelor of Science - Nursing
Mobile College
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