Charles Allen
Frederick,MD
Summary
Dynamic professional with a proven track record at Elm as a Residential Concierge, excelling in exceptional communication and package handling. Enhanced resident satisfaction through personalized service and community engagement initiatives. Recognized for multitasking proficiency and time management, consistently delivering high-quality support in fast-paced environments.
Professional with in-depth experience in hospitality sector. Known for exceptional client service, problem-solving skills, and adaptability. Strong focus on team collaboration and ensuring high-quality outcomes. Proficient in managing daily operations, coordinating with staff, and residents
Overview
29
29
years of professional experience
Work History
Residental Concierge
Elm
01.2020 - Current
- Managed resident inquiries and requests, ensuring timely and effective responses.
- Coordinated community events to enhance resident engagement and satisfaction.
- Oversaw security measures, maintaining a safe environment for residents and guests.
- Developed and maintained positive relationships with residents, fostering a sense of community.
- Streamlined communication processes between residents and management for improved service delivery.
- Trained and mentored new staff on operational procedures and resident interaction protocols.
- Implemented feedback systems to gauge resident satisfaction and identify improvement areas.
- Organized successful social events for the residential community, fostering a sense of camaraderie among neighbors.
- Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Maintained up-to-date knowledge about local attractions, recommending dining, entertainment, and travel options tailored to resident preferences.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Actively participated in professional development opportunities to stay informed about best practices within the industry.
Cable Puller
Heritage Technology
05.2005 - 02.2018
- Executed cable pulling operations for installation projects, ensuring adherence to safety protocols.
- Collaborated with team members to streamline workflow processes and enhance operational efficiency.
- Trained new personnel on cable handling techniques and equipment usage to maintain high productivity standards.
- Monitored project progress and reported discrepancies to supervisors, facilitating timely issue resolution.
- Implemented best practices for tool maintenance, reducing downtime and increasing equipment reliability.
- Assisted in inventory management of cables and tools, ensuring availability for upcoming projects.
- Oversaw site safety compliance during installations, fostering a secure work environment for all team members.
- Led troubleshooting efforts for cable-related issues, improving response times and project outcomes.
- Collaborated with other tradesmen for seamless integration of cabling systems in multi-trade projects.
- Provided support in the development of accurate project estimates, contributing to better budget management for clients.
- Provided comprehensive training to new hires, ensuring they were well-equipped for their roles as Cable Pullers.
- Contributed to company growth through successful completion of multiple large-scale cable installation projects.
- Participated in continuous learning opportunities to stay up-to-date with industry advancements and improve overall job performance.
- Conducted thorough inspections of installed cables to ensure proper functioning and adherence to specifications.
- Improved troubleshooting accuracy by consistently updating knowledge on various cable types, materials, and methods.
- Optimized workflow efficiency by regularly maintaining inventory levels of essential supplies needed for cable pulling projects.
- Trained newly hired loggers in safety techniques and protective measures for equipment handling.
Short Order Cook
Steak N Eggs
04.2000 - 06.2003
- Prepared and cooked meals according to standard recipes and customer specifications.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to optimize food preparation and service efficiency.
- Monitored inventory levels, ensuring freshness of ingredients for daily operations.
- Trained new staff on food safety practices and cooking techniques.
- Implemented time-saving techniques, reducing food prep time without compromising quality.
- Assisted in menu planning by providing input based on customer preferences and seasonal availability.
- Established workflows that improved overall kitchen productivity and reduced wait times for customers.
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
- Prepared food items according to recipe to drive quality and consistency.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
- Adhered to strict recipe guidelines, delivering consistent flavor profiles across all dishes served.
- Implemented time-saving measures that allowed for quicker order turnaround without sacrificing quality or presentation standards.
Steward
Giant Food Stores
06.1997 - 01.2000
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health regulations.
- Assisted in inventory management by restocking shelves and monitoring product expiration dates.
- Collaborated with team members to streamline dishwashing processes, improving efficiency during peak hours.
- Trained new staff on proper cleaning techniques and safety protocols to uphold workplace standards.
- Implemented waste reduction practices by optimizing disposal procedures for food waste and recyclables.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
Culinary Arts, Woodland Job Corp
Laurel, MD06-1997
Skills
- Package handling
- Multitasking proficiency
- Time management expertise
- Exceptional communication
Timeline
Residental Concierge
Elm
01.2020 - Current
Cable Puller
Heritage Technology
05.2005 - 02.2018
Short Order Cook
Steak N Eggs
04.2000 - 06.2003
Steward
Giant Food Stores
06.1997 - 01.2000
High School Diploma -
Culinary Arts, Woodland Job Corp