Charles Burkett
West Monroe,LA
Summary
Multimedia professional with robust experience in storytelling, video production, and digital content creation. Known for strong collaboration skills, adaptability, and delivering impactful results. Proficient with industry-standard software, adept at multimedia editing, and skilled in engaging diverse audiences. Reliable team player with strategic mindset focused on achieving high standards.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multimedia Journalist
KNOE- Gray Media
Monroe, LA
06.2021 - 06.2025
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Recorded and edited audio and video in multiple visual programs and utilized multifaceted live software.
- Wrote and edited weekly enterprise piece “Feed Your Soul” for KNOE, focusing on local restaurants.
- Trained three new MMJ with in-field training.
- Managed time efficiently to complete all tasks within deadlines.
Creator/ Producer/ Voice Talent
The Denton Traveler (dentontraveler.com)
06.2019 - 06.2021
- Facilitated clear communication between design team members, ensuring project goals were met on time and within budget constraints.
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Identified target audiences to analyze characteristics, behavior, and media habits.
- Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
Customer Support/Customer Account Representative
Animal Care Technologies
01.2017 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted regular account reviews to identify opportunities for growth or improvements in service delivery.
- Anticipated potential challenges faced by customers during contract renewal process; proactively addressed these concerns prior to negotiation stage, ultimately securing continued business partnerships.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
Insurance Agent
Texas Republic Insurance Allstate Insurance
10.2014 - 12.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Arts - Journalism
University of North Texas
Denton, TX05-2021
Communications
North Central Texas College
Corinth, TX05.2019
Bachelor of Arts - Radio/TV/Film
University of North Texas
Denton, TXCommunications
Brookhaven
Dallas, TXCommunications
Hardin Simmons University
Abilene, TXSkills
- Skilled in navigating MS Windows environments
- UNIX proficiency
- Experienced with Inkscape software
- Technical support proficiency
- Proficient in Davinci Studio
- Proficient in HTML coding
- Proficient in Google systems
- Photo manipulation using GIMP
- Remote desktop support
- Knowledgeable with Blackmagic Fusion
- Google Workspace proficiency
- Expertise in Audacity software
- Experienced with Adobe Suite applications
- Skilled in AP ENPS usage
- Graphic Design Abilities
- Strong writing skills
- Digital photography
- Deadline management
- Video editing
- Storytelling
- Investigative reporting
- Social media posting
- Knowledgeable in DOS operating system
- Experienced with MS Office applications
- Experienced in Edius video production
- Experience with AS400 systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Created a company-wide, comprehensive training program for all oncoming news team members.
Affiliations
- Society of Professional Journalists Member 2020-2021
- Denton County Young Professionals Member 2015
Certification
- Licensed Insurance Agent- 10 Years
WORK HISTORY
- Journalist KNOE/ Gray Media Monroe, LA
- Creator/ Producer/ Voice Talent The Denton Traveler (dentontraveler.com) Denton, TX
- Licensed Sales Producer Texas Republic Insurance Allstate Insurance Denton, TX
- Licensed Sales Producer Medlin and Associates, LLC Allstate Lake Dallas, TX
- Customer Service Advocate II 21st Century Insurance Lewisville, TX
- DSL Support Technician TelVista Dallas, TX
Timeline
Multimedia Journalist
KNOE- Gray Media
06.2021 - 06.2025
Creator/ Producer/ Voice Talent
The Denton Traveler (dentontraveler.com)
06.2019 - 06.2021
Customer Support/Customer Account Representative
Animal Care Technologies
01.2017 - 04.2021
Insurance Agent
Texas Republic Insurance Allstate Insurance
10.2014 - 12.2015
Communications
Brookhaven
Bachelor of Arts - Journalism
University of North Texas
Communications
North Central Texas College
Bachelor of Arts - Radio/TV/Film
University of North Texas
Communications
Hardin Simmons University
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