Summary
Overview
Work History
Education
Skills
Timeline
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Charles Ethan Sims

London,KY

Summary

I am a results-driven professional with a diverse background in the retail industry. Throughout my career, I have successfully held key roles such as Assistant Manager, Overnight Stocker, Health Insurance Customer Service Representative, and Retail Manager for a phone store. My experiences have honed my leadership, problem-solving, and customer service skills, making me a versatile candidate ready to contribute to a dynamic team.

Overview

4
4
years of professional experience

Work History

Assistant Customer Service Manager

1Stop Phone Shop
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Maintained and managed customer files and databases.

Customer Service Representative

Senture
02.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Overnight Stocker

Walmart
08.2021 - 01.2022
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Conducted daily inventory counts and verified accuracy of product levels.

Assistant Manager

Stage Stores
01.2020 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

High School Diploma -

North Laurel High School
London, KY
07.2019

Skills

  • Customer Feedback
  • MS Office Expertise
  • Exceptional Telephone Etiquette
  • Contact Management Systems
  • Client Relations and Retention
  • Staff Management
  • Conflict Resolution Techniques
  • Customer Service
  • Customer Loyalty
  • Sales Expertise
  • Policy Enforcement
  • Team Development
  • New Hire Training

Timeline

Assistant Customer Service Manager

1Stop Phone Shop
01.2023 - Current

Overnight Stocker

Walmart
08.2021 - 01.2022

Customer Service Representative

Senture
02.2021 - 12.2022

Assistant Manager

Stage Stores
01.2020 - 08.2021

High School Diploma -

North Laurel High School

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Charles Ethan Sims