Charles Hampton Ray
Fayetteville,NC
Summary
I have 25 years of experience in all aspects of sales, marketing and customer relations. I have excellent interpersonal, negotiation, closing and follow-through skills. I am a detail oriented professional and operate with integrity with the goal of providing my clients superior customer service and a memorable experience. I've developed a strong skill set in fostering long lasting relationships with clients and team members alike. In leadership roles I believe strongly in leading by example. Achieving results by giving teams the tools to excel with daily, weekly, monthly objectives and by rewarding team members for meeting and exceeding goals. I have valuable experience in all facets of business administration and logistics including the development marketing and recruitment strategies, implementing systems for all staff benefits including payroll, insurance and all aspects of facilities management. I feel its vitally important for teams to be involved within the community whenever possible. I strive to foster a culture within the organization to encourage, acknowledge and reward community engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Real Estate Broker
eXp Realty LLC.
Southern Pines, NC
10.2022 - Current
- Promote properties via advertisements, open houses and multiple listing services.
- Manage real estate transactions from initiation to closing.
- Conduct thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Promote property sales through advertisements, open houses and participation in multiple listing services.
- Maintain current and accurate CRM database of prospective customers.
- Execute marketing efforts via cold calling, postcard mailings and door knocking,
- Oversaw and negotiate offers for real estate purchases on clients' behalf.
- Advertise properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Certified Sales and Leasing Consultant
Mercedes-benz Of Fayetteville
Fayetteville, NC
02.2018 - 06.2021
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Maintained up-to-date database of sales contacts and customer information.
- Responded to inquiries from potential customers via email and telephone.
- Managed sales negotiations and financing options.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Educated customers about sales processes, warranty requirements and service standards.
- Adhered to standards of quality and service and industry regulations.
Timeshare Sales Agent
Diamond Resorts International - Orlando Office
Poipu, HI
10.2015 - 05.2017
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Generated leads from marketing team to solidify tours for sales opportunities.
- Answered owner questions regarding use of properties and location amenities.
- Monitored contract processing to minimize rescission decisions.
- Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Cross-sold additional products and services to purchasing customers.
Clinic Administrator
Arlington NV
Arlington, VA
10.2012 - 09.2015
- Managed routine operations and clinical projects, including setting targets and performance standards in accordance within budget and with expert leadership of 50+ member team.
- Developed relationships with industry providers to sustain strong referral pipeline.
- Received and resolved personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
- Worked individually with staff to facilitate problem solving and identify areas for personal improvements in daily operations and in-house career advancement strategies.
- Scheduled and communicated staff meetings, using verbal and written communication to inform employees of requirement for attendance, time and subject matter.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Tracked, organized and counted clinic stock and supplies.
- Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
- Supervised internal and external communications by answering queries and complaints.
Store Manager
Ashley Furniture Homestore
Raleigh, NC
11.2006 - 10.2011
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
Account Executive
Collectors Editions Fine Art
Canoga Park, CA
03.1998 - 05.2006
- Acted as liaison between artists and gallery facilitators.
- Wholesale sale of artwork by contracted talent to retail fine art galleries within assigned territory.
- Assisted galleries wth marketing of artwork within client gallery's market including regional and national cooperative advertisements in magazines including Architectural Digest, Florida Design, The Robb Report, Art World New and Art Business News.
- Acted as liaison between fine art publishing house and contracted artists.
- Personal sales volume exceeding 4.5 million dollars during tenure.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Attended various networking events to identify sales opportunities and build relationships.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Analyzed personal performance to take action to achieve sales goals set forth by senior management.
- Implemented sales strategy and marketing plan to maximize revenue opportunities with client gallery's local market.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Planned and followed through with inventory management for each client gallery.
Education
Associate of Arts - Horticultural Science
Fayetteville Technical Community College
Fayetteville, NCLanguages
English
Professional
Accomplishments
- With Collectors Editions I continued to develop existing client relationships and pursued new client referrals typically exceeded sales goals at least by 10% year over year.
- Recognized as Employee of the year on several occasions for outstanding performance and team contributions by business owners and team members.
- Negotiated service contracts with multiple vendors when possible, saving many many of the organizations I've worked with substantial amounts of money annually.
Affiliations
Served on the advisory council for the Academy of Fine Art in Laguna Niguel California. (2001-2005)
Certification
- Real Estate Broker-License # 342037- 2022
- eXp Express Offers Certified Agent - 2022
Skills
- Legal Document Preparation
- CRM Software Use
- Market Monitoring
- Financing Requirements
- Marketing Development
- Agent and Seller Communications
- Print Media
- Professional Relationships
- Contract Negotiation
- Social Media Digital Marketing
- Lead Generation
- Virtual Tour Creation
- Client Needs Assessment
- Home Tours
- Property Closing
- Home Evaluations
- Cold Calling
- Property Tours
- Neighborhood Database Updating
- Contracting
- Show Properties
- Manage Transactions
- Promotion and Advertising
- Home Inspections
- Listing Preparation
- Creative Solutions
- Direct Email Campaigns
- Providing Feedback
- Credit Report Understanding
- Information Updates
- Appraisal Procedures
- Sales Brochure Development
- Online Platforms
- Home Sale Guidance
- Business Development
- Statistic Analysis
Work Preference
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balance401k matchPaid time offFlexible work hoursStock Options / Equity / Profit SharingWork from home optionPaid sick leaveCareer advancementHealthcare benefitsTimeline
Real Estate Broker
eXp Realty LLC.
10.2022 - Current
Certified Sales and Leasing Consultant
Mercedes-benz Of Fayetteville
02.2018 - 06.2021
Timeshare Sales Agent
Diamond Resorts International - Orlando Office
10.2015 - 05.2017
Clinic Administrator
Arlington NV
10.2012 - 09.2015
Store Manager
Ashley Furniture Homestore
11.2006 - 10.2011
Account Executive
Collectors Editions Fine Art
03.1998 - 05.2006
Associate of Arts - Horticultural Science
Fayetteville Technical Community College
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