CHARLES J. BOAT
IT Director And Databaase Admin
Largo,FL
Summary
Experienced Director of IT Operations proficient in managing healthcare machine repair operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Director of IT Operations
Quality Biomedical
Largo, FL
12.2019 - 12.2020
- Drove remarkable revitalizations of IT operations to bring about exceptional overhauled results.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Delegated assignments based on required plans, project needs and knowledge of individual team members.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Completed accurate material and labor estimates for jobs with $40,000+ budgets.
- Boosted team productivity and efficiency by leveraging top-notch help desk and administrative abilities.
- Directed team of four in operational development of service network, including implementation of quality requirements and operating standards.
- Boosted team productivity through enhanced ticketing and streamlining of operational and programming tasks.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Supported technician field crews to maximize quality and work efficiency.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
- Supported trouble sites to mitigate obstacles and foster successful client delivery.
- Assessed final products to check quality and consistency with creative vision.
- Developed and maintained positive relationships with employees.
- Managed teams to guarantee successful supply chain pipeline for markets.
Data Engineer /Database Administrator
Gulfcoast Software
Largo, FL
08.2019 - 12.2019
- Engineer and administrate MS SQL Databases for clients across the world, totaling over hundreds of thousands of records.
- Created and maintained AlwaysOn Availability Groups.
- Support legacy MS Access Databases while creating ETL packages to migrate data to MS SQL.
- Program C# applications to create web endpoints and API calls to ensure access and security to data in databases.
- Administrate MS Azure SQL databases for cloud backups in Development, QA, and Production environment.
- Projects include working on a MVC controller application tying established databases to run into a SQL environment to web based endpoints for client consumption.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Coordinated with project management staff on database development timelines and project scope.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Tested programs and databases to identify issues and make necessary modifications.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Eliminated downtime by accurately implementing modern Azure SQL and MySQL database.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Integrated Enterprise Business Objects infrastructure with SQL Server Reporting Services for front-end reporting.
- Authored and coded logical and physical database descriptions.
Database Administrator
Scytl
Tampa, FL
09.2018 - 08.2019
- Create and administrate SQL, MySQL and Oracle databases, hosted locally, in AWS, and, Azure in Development, QA, and Production environments.
- This involved creation and maintenance for databases for each client, over 75 separate databases.
- Create data warehouse that allowed for maintenance of all data.
- Create, update, and maintain complex SSIS Packages that interface with all of our databases.
- Assist clients in setting up and updating database connections to our production data.
- Push site & application updates to testing, and production.
- Monitor logs, both local and AWS.
- Leadership backup when director is out of office.
- Created and maintained AlwaysOn Availability Groups for security and backup of major clients databases, per client request.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Eliminated downtime by accurately implementing modern database.
- Planned and implemented security measures to safeguard vital business data.
- Coordinated with project management staff on database development timelines and project scope.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Data Analyst / Database Administrator
American Power & Gas
Largo, FL
04.2018 - 09.2018
- Assist in SQL and MySQL database administration, containing tens of thousands of records in Development, QA, and Production environments.
- Analyze data coming in and out of the databases using items like PowerBI, SSRS, Excel.
- Projects included assisting setting up databases, BI interfaces, and reports, crossing the various databases and environments to ensure proper data reporting.
- Create reports in Excel, SSRS.
- Create complex packages in SSIS.
- Report sales numbers, contact data, and other data directly to VP of sales.
- Coordinated with project management staff on database development timelines and project scope.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Tested programs and databases to identify issues and make necessary modifications.
- Created and implemented database designs and data models.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Planned and implemented security measures to safeguard vital business data.
- Authored and coded logical and physical database descriptions.
- Created scripts and processes for data integration and maintenance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Database Administrator
Healthright, LLC
Largo, FL
10.2017 - 03.2018
- Create complex PostgresSQL (both local and Amazon RDS) databases and scripts to ensure proper data integrity, redundancy, and proper backups through ETL scripts, Amazon Kinesis, and Amazon Data Migration Services (DMS) in Development, QA, and Production environments.
- Created and maintained AlwaysOn Availability Groups.
- Run constant data streaming between local Postgres, Amazon RDS Postgres, and Amazon Redshift databases.
- The amount of data involved in these translations went over 500 GB worth of data at a time.
- Act as primary Salesforce administrator, setting up security, users, analytics dashboards, roles, team setup.
- Minor JSON coding to administrator Amazon services through S3CMD on both LINUX and Windows.
- Databases ran up to over a million records.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
- Tested programs and databases to identify issues and make necessary modifications.
- Eliminated downtime by accurately implementing AlwaysOn and multo-failover database.
- Planned and implemented security measures to safeguard vital business data.
- Coordinated with project management staff on database development timelines and project scope.
- Created and implemented database designs and data models.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Authored and coded logical and physical database descriptions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Database Administrator
Argus Dental
Tampa, FL
07.2017 - 10.2017
- Work as Database administrator working on data warehouse project.
- Creating, testing, and automating ETL packaging mirroring and maintaining proper data integrity among five SQL instances into a single data warehouse.
- Created and maintained AlwaysOn Availability Groups.
- Utilized automated stored procedure and SSIS packages to ensure proper and logical replication, maintained over various intervals, ensuring high availability of both base SQL locations as well as warehouse availability.
- Monitor all SQL instances for proper CPU and query usage.
- Created high and low-level documentation for hand-off procedures.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Implemented BI solution framework for end-to-end business intelligence projects.
Web Developer
WinTec Arrowmaker
Tampa, FL
04.2017 - 07.2017
- Primary web developer for Department of Defense (DoD) secure & non-secure sites.
- These projects included creation of websites and web UI exchanges with databases and SDKs.
- Developed in ASP, PHP, JSP, HTML, JavaScript.
- Developed PostgresSQL, T-SQL, MSSQL, MySQL, and NoSQL databases for connection to sites.
- Supported local intranet Sharepoint development.
- Developed functional digital design concepts across various platforms to strengthen company brand and identity.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.
- Determined coding requirements for site creation, including e-commerce capability, security and specialized scripts.
Technical Project Manager
Ensurem
Largo, FL
09.2016 - 02.2017
- Plan projects from start to finish in project management tools including JIRA & Asana.
- Schedule and lead meetings for projects.
- Execute Agile & Scrum methodology for sprints and execution of projects.
- Write technical documentation for current, previous, and upcoming projects.
- Act as liaison between development, creative, and executive teams.
- Testing all pages, development, and content on both Sandbox and Live environments.
- Oversee all steps of all IT projects.
- Built test cases for various scenarios across the sites, including customer disapproval, retention, and technical issues.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Senior Database Administrator
Medtech Management
Tampa, FL
04.2016 - 08.2016
- Sole person responsible for all Database systems, including a Microsoft Azure SQL 2016 setup.
- Set up databases and CRM from company open to meet client expectations.
- Includes setting up SQL databases, backup documentation and procedures.
- Query monitoring to ensure cloud server optimization.
- Set up and administered, including workflows, security, installation, and troubleshooting Microsoft CRM installation.
Business Analyst/Database Administrator
Austin Colby
Clearwater, FL
07.2014 - 04.2016
- System Administrator & head technical liaison for five (5) SalesForce.com companies in Development, QA, and Production environments.
- Troubleshoot & resolve problems with the Microsoft SQL Server 2008, 2012, and 2014 databases in Development, QA, and Production environments.
- Set up over 20 SQL Server 2012 instances for testing, including migration of data, normalization, and integrity, using SQL Server Integration Services (SSIS).
- Primary contact for Database requirements, databases had hundreds of thousands of records, totally terabytes of data.
- Created and maintained AlwaysOn Availability Groups.
- Technical reporting through Crystal Reports and SSRS.
- Analyze reports and give details to owner, CIO, and stakeholders using various methods, including Salesforce.com reports, SQL Server Analysis Services (SSAS), SSRS.
- Performed weekly backups, and needed restores.
- Monitor database performance, usage, growth, and errorlogs, and recommend/take action as needed.
- Established T-SQL and SQL coding for database structures.
- Automated ETL packages to ensure proper backup to hot and cold backup sites.
- PHP development on other owned businesses: www.whitelinecreative.com, www.esolinhighered.org, www.centersweb.com.
Database Administrator/ Business Analyst
Bay National Title Company, BNTC
Clearwater, FL
09.2013 - 04.2014
- Created financial reports in a mortgage scenario.
- Contacted customers to write customer stories.
- Built many different test scenarios including mortgage crisis, financial hardship, customer retention.
- Troubleshoot & resolve problems with the Microsoft SQL Server 2008 databases.
- Single point of contact for Database measures.
- Assisted with building & deploying new Database Systems including using SSIS to integrate old systems and new database networks to maintain integrity, and normalization.
- Technical reporting through SSRS.
- Responsible for encrypting needed tables and information.
- Performed weekly backups, and needed restores.
- Monitor database performance, usage, growth, and errorlogs, and recommend/take action as needed.
- Established T-SQL and SQL coding for database structures.
- Automated ETL packages to ensure proper backup to hot and cold backup sites.
- Coded SharePoint development for web-based utilization of SSRS reports, primarily in asp.net, but some coding in PHP.
Ruby Developer/Junior Database Administrator
Clarity Services
Clearwater, FL
02.2013 - 08.2013
- Created small Ruby scripts, tested them in a Rails environment.
- Maintained data relevancy in our MySQL database.
- Assisted new customers in integrating into our internal systems.
- Conducted training sessions with new customers on how to properly integrate their systems with Clarity.
- Administered users within the network.
System / Database Administrator
Science Applications International Corporation, SAIC
Charleston, SC
10.2011 - 02.2013
- Provided technical support as needed to local and remote users.
- Created and maintained SQL database for Navy Classified & Unclassified hardware smartcards & users in Development, QA, and Production environments.
- Monitored database performance, usage, growth, and error-logs, and recommend/take action as needed.
- Created Python search engine for easy searching of the massive amounts of data contained within the database.
- Administered on a local level Navy classified workstations and local servers.
- Performed weekly backups of systems.
- Led several tech briefings issued to the entire Navy.
- Lead writer of several Standard Operating Procedures, Frequently Asked Questions, and Technical instructions documents.
Education
Associate of Science - Computer Networking Systems
ITT Technical Institute
Pinellas Park, FL 09.2010 - 10.2011
Associate of Science - Business Management
St. Petersburg College
Clearwater, FL 09.2018 - Current
Skills
Experience in many different fields, including mortgage, finance, medical, customer serviceDevelop and troubleshoot SQL script that is well tested, well running, and efficientKnowledge and experience at properly maintaining several databases, including proper indexing, normalization if neededComprehensive knowledge of entire SQL Server stack, including SSIS, SSRS, SSASAbility to automate complex ETL packages tor data backup managementTechnical reporting and business intelligence through Crystal Reports and SQL Server Reporting Services (SSRS)Extensive skills at Active Desktop, SQL server, network setup and maintenance, including monitoringTroubleshoot & resolve problems with assorted versions of SQL Server, MySQL, Active DirectoryAble to monitor & troubleshoot issues when they arise with many separate technologiesAble to read, interpret, and begin troubleshooting graphical & logistical error logsActive DirectoryAgileAutomateBackupBusiness intelligenceBIControllerCustomer serviceData MigrationData warehouseDatabase administrationETL
Process improvements
Strategic planning and execution
Cast and crew supervision
Script review and revision
Issues resolution
Performance Analysis
Staff Management
Business Development
Verbal and written communication
Operations management
Budgeting
Project Management
Rules and regulations
Systems administration
Running backups
Implementing security measures
Database development
Compiling data
Good listening skills
Computer skills
Reading comprehension
Compassion
Data management
Flexible & Adaptable
Relational Database Management
Organization and Time management
Data audits
Training & Development
Collaboration
Maintenance & Repair
Timeline
Director of IT Operations
Quality Biomedical
12.2019 - 12.2020
Data Engineer /Database Administrator
Gulfcoast Software
08.2019 - 12.2019
Database Administrator
Scytl
09.2018 - 08.2019
Associate of Science - Business Management
St. Petersburg College
09.2018 - Current
Data Analyst / Database Administrator
American Power & Gas
04.2018 - 09.2018
Database Administrator
Healthright, LLC
10.2017 - 03.2018
Database Administrator
Argus Dental
07.2017 - 10.2017
Web Developer
WinTec Arrowmaker
04.2017 - 07.2017
Technical Project Manager
Ensurem
09.2016 - 02.2017
Senior Database Administrator
Medtech Management
04.2016 - 08.2016
Business Analyst/Database Administrator
Austin Colby
07.2014 - 04.2016
Database Administrator/ Business Analyst
Bay National Title Company, BNTC
09.2013 - 04.2014
Ruby Developer/Junior Database Administrator
Clarity Services
02.2013 - 08.2013
System / Database Administrator
Science Applications International Corporation, SAIC
10.2011 - 02.2013
Associate of Science - Computer Networking Systems
ITT Technical Institute
09.2010 - 10.2011