Charles (Jeff) Forrest
LOUISVILLE,KY
Summary
Proactive and dependable leader offering 18 years of experience in transportation. Skilled in developing schedules and routes that function efficiently for both staff and clients. Highly skilled in workplace organization and processes.
Developed the line haul truck routes for McKesson in late 1990's
Worked in over the road trucking for 7 years dispatching and scheduling of large equipment moves.
Skilled in batch building, inventory, shipping, receiving and cold chain processes.
Proficient in rollouts of new transportation programs.
Overview
19
19
years of professional experience
Work History
Transportation Supervisor
McKesson Medical Surgical
02.2007 - Current
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Managed DOT compliance for all drivers.
- Planned and established transportation routes, work schedules and operator assignments.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Increased on-time delivery rates by closely monitoring driver performance metrics and implementing corrective actions as needed.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Monitored safe operations by conducting driver ride alongs.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
- Collaborated with cross-functional teams for seamless coordination in supply chain processes.
- Assisted in developing company policies related to transportation procedures, ensuring alignment with industry standards and best practices.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
- Evaluated fleet maintenance requirements regularly, scheduling services accordingly to minimize downtime.
- Participated in strategic planning sessions focused on scaling business growth while maintaining exceptional service quality.
- Coordinated schedules and communicated changes to customers.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Customer Service Representative
McKesson Medical Surgical
02.2006 - 02.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
High School Diploma -
Thomas Jefferson High School
Louisville, KY05.1981
Skills
- Route Planning
- Vehicle Maintenance
- Routing
- Coordination
- Accident / Incident Reports
- Operations Support
- Driver Safety Programs
- Warehouse Management
- Safety Compliance
- Logistics Management
- Coaching and Mentoring
- Material Handling
- Certified forklift and order picker operation
Accomplishments
Awarded DC Employee of the Year in 2009.
In 2007 promoted from a successful year of PSS CS to Transportation Leader.
Completed Impact Training Course for PSS leaders in 2017
Completed PSS Transportation University and Carrier Relations course in 2018.
Assisted with consolidation of St.Petersburgh into the Orlando PSS DC.
Eagle Award winner for outstanding operations employee in 2012.
Supervised warehouse and transportation team of 31 employees while warehouse job was vacated.
Successfully implemented Roadnet system and new POD units with Corporate transportation team for all PSS DC's and crossdocks.
Consistent EOS/MQS engagement scores of 80% or more from 2021 to present.
Member of the regional engagement team for 3 years.
Given DC Ambassador status to promote Inclusion and Engagement in the workplace.
Coordinated numerous DC events for employees and their families.
Assisted with the implementation of the Next Gen POD/Roadnet project.
Hobbies
Love to perform music on the weekends with my band. This has really helped with my speaking and communication skills on the job.
Timeline
Transportation Supervisor
McKesson Medical Surgical
02.2007 - Current
Customer Service Representative
McKesson Medical Surgical
02.2006 - 02.2007
High School Diploma -
Thomas Jefferson High School
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