Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARLES KEYS SR.

Houston

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

32
32
years of professional experience

Work History

ASSET & DISPOSITION MANAGER

HOUSTON LAND BANK
08.2023 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

MANAGER & LEAD AGENT

UNITED AIRLINES
07.1993 - 01.2021
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
  • Implemented new training programs aimed at improving agent skills and knowledge, resulting in improved performance metrics.
  • Managed a team of agents, providing guidance and support to achieve performance goals.
  • Conducted regular performance reviews, setting achievable targets and motivating agents towards continuous growth.
  • Collaborated with cross-functional teams to improve overall business operations and customer experience.
  • Identified areas for improvement in agent performance, providing constructive feedback and coaching for success.
  • Promoted a positive work environment by fostering collaboration among team members and encouraging professional development opportunities.
  • Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
  • Enhanced team productivity by implementing efficient work processes and streamlining communication.

Education

Certificate - CARPENTRY

ALEXANDRIA VO-TEC
ALEXANDRIA LA
01-1986

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork

Timeline

ASSET & DISPOSITION MANAGER

HOUSTON LAND BANK
08.2023 - 07.2025

MANAGER & LEAD AGENT

UNITED AIRLINES
07.1993 - 01.2021

Certificate - CARPENTRY

ALEXANDRIA VO-TEC

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CHARLES KEYS SR.