Charles L. Green

CDL Truck Driver

Conway/XPO Logistics

Columbia, SC

06.2004 - 04.2020

Operated with safety and skill to avoid accidents and delays.
Inspected vehicle before and after every trip and conducted minor repairs.
Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Answered average of 10 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Trained new personnel regarding company operations, policies and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated professionally with colleagues, freelancers and clients.
Promptly responded to inquiries and requests from prospective customers.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 5%.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Managed timely and effective replacement of damaged or missing products.
Trained staff on operating procedures and company services.
Cross-trained and provided back up for customer service managers.
Effective liaison between customers and internal departments.
Sought ways to improve processes and services provided.
Increased efficiency and team productivity by promoting operational best practices.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cross-trained and backed up other customer service managers.
Handled over 10 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Promoted available products and services to customers during service, account management and order calls.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Investigated and resolved accounting, service and delivery concerns.
Facilitated inter-departmental communication to effectively provide customer support.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Implemented and developed customer service training processes.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Resolved 6 issues over phone with 5 customers daily.
Optimized customer support by establishing collaborative service environment.
Entered orders into 3 computer database system.
Followed up with customers about resolved issues and completed all and [Action any to maintain high standards of customer service.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Handled all customers in fast-paced get setting in coordination with solid team of all customer service associates.
Effectively communicated with customers about account changes, new [ accounts products or services and potential more upgrades.
Welcomed, greeted and assisted guests in high-traffic store, generating $5 of dollars in company business.
Recorded actions taken, issues resolved and problems information to effectively manage customer accounts.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Assessed caller accounts to determine number benefits, identify service needs and resolve issues.
Surpassed sales goals through implementation of effective marketing strategies.
Provided ongoing guest service.
Operated POS system to itemize and complete average of all customer purchases.
Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
Stocked shelves and managed inventory through office and driver.
Created and maintained detailed database to develop promotional sales.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Processed all invoices each trip and mailed documentation to clients.
Improved overall efficiency 100% by anticipating needs and providing outstanding support.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Facilitated all orders and completed accurate to meet aggressive deadlines.
Developed, updated and organized billing databases to handle customer and office data.
Devised workaround solutions for hazard-related issues, resulting in spills.
Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.
Scored in top 100% of employees
Promised best prices for trucker customer services and maintained accuracy when determining quotes.
Valid hand held and paperwork to boost work habits efficiency.
Contributed to annual store sales of $2 everyday.

Summary

Overview

Work History

CDL Truck Driver

Education

High School Diploma -

Skills

Timeline

CDL Truck Driver

High School Diploma -

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