Charles M. Harper Sr
Overland Park,KS
Summary
Conscientious and compassionate human resources professional with a drive to help employers recruit, develop, and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.
Overview
29
29
years of professional experience
Work History
Talent Acquisition and Development Manager
City of Overland Park
11.2022 - Current
- Led, inspired, and developed members of HR professionals to ensure collaborative and high-performing team
- Serve as key thought partner to Head of Human Resources in strategic and operational decisions across HR function
- Created effective talent acquisition training materials that supported culture and performance objectives.
- 96.3% approval of diversity, equity, inclusion education.
- Improved work environment by implementing psychological safety practices.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Develop and implement robust training and development program, blending customized in-house content delivery and external expertise and perspectives
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
Diversity and Inclusion Manager
MHMR of Tarrant County
05.2021 - 11.2022
- Working with agency general counsel, ensure that diversity, equity, and inclusion agendas are successfully implemented and in line with businesses' objectives.
- Research external business, educational, social, cultural, and ideological trends, and transfer these trends into teachable moments of improved interpersonal engagement that improve organizational work culture.
- Improved employee satisfaction from 23% to 55% within a twelve-month period.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
CONSULTANT, Independent Consultant
DIVERSITY & INCLUSION
04.2010 - 10.2021
- Consultative services available to government agencies, non-profits, Fortune 100-500 companies, school districts, celebrities, and various service organizations
- Analyzed problematic areas to provide recommendations and solutions.
- Diversity, Equity, Inclusion, and Belonging Educational workshops are delivered via published works, lectures, classroom education, entertainment platforms, and workshops for educators and corporate professionals
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Onboarded and managed new client accounts to boost retention rates.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Network Quality Control and Inclusion Manager
Big Star Transit, LLC
06.2019 - 05.2021
- Recruitment, Interview, and Onboarding of independent contractors
- Development and implementation of strategic educational programs that encourage a diverse, inclusive, equitable, and positive work culture with excellent empathetic-centric customer experience
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Identify and assess current and future educational needs to improve operational performance through data and observant analysis and consultation with division managers
- Create individualized education and development plans that addresses to improve individual’s success that aligns with their personal goals that also coalesces with company’s policies and goals
- Conduct effective induction and orientation sessions that provides education about customer base served, customer engagement using diversity, inclusive, and equity practices, documentation, and performance expectations as it relates to assets and liabilities
- Monitor and evaluate the educational training program’s effectiveness, success, and ROI periodically using measurable safety and behavioral data and video analysis, reporting them to senior management
- Provide opportunities for ongoing development and maintain individual monthly quality control meetings to discuss past performances and mutually develop with the individual, a path for continued success
- Maintain a keen understanding of educational and training trends, developments, and best practices.
US History Teacher
Dallas Independent School District
04.2016 - 07.2019
- Duties included giving classroom presentations and individualized instruction, planning lessons, preparing and grading tests, maintaining classroom order, evaluating student performance, giving grades, and meeting with parents and administrators
- Served as an individual learning facilitator using hands-on instructional methods, taught methods to and encouraged critical thinking
- Attended professional development seminars and workshops to maintain expertise in United States History
- Prepared various classroom activities and assessment methods to promote retention of study materials.
- Delivered prepared lesson plans using instructional materials and tools.
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Maintained regular verbal and written communication with school counselors and parents to update with student progress, class schedules and important test dates.
- Participated in school district meetings and parent-teacher conferences to give insight into student progress and curriculum plans.
- Communicated clear learning objectives to students on each unique chapter.
- Proctored classroom exams and finals in secure environment to prevent plagiarism and cheating.
- Participated in departmental curriculum development, program administration and committee management.
- Acted ethically and professionally when conversing with students and delivering lectures to be positive role model for kids of all backgrounds.
Staff Writer
Living Stones Magazine
11.2012 - 11.2016
- Pitched out daily media coverage
- Attended and cover industry events and panels
- Moderated panels
- Conducted periodic podcast interviews
- Maintained relationships with key individuals within the US/
- Global organizations
- Executed research programs alongside data analytics experts Assisted in social media publishing
- Provided professional writing and editorial services Completed light to heavy edits of reports and documents, and writes documents and reports produced by guidance and materials provided by the requesting source/agent, e.g., office/official.
- Wrote and submitted accurate, engaging, and fact-checked stories.
Operating Engineer/Foreman
Local 150
08.1998 - 07.2013
- Identified operational problems by observing and studying system functioning and performance results;
- Coordinated tasks according to priorities and plans; Produced schedules and monitor attendance of crew; Allocated general and daily responsibilities; Supervised and trained workers and tradespeople;
- Ensured manpower and resources were adequate; Guaranteed all safety precautions and quality standards were met; Supervised the use of machinery and equipment; Monitored expenditures and ensured it remained within budget; Resolved problems when they arose; Reported on progress to managers, engineers, etc.
- Graded and shaped land for building and finishing purposes.
Electronics Technician
US Navy
01.1995 - 05.1998
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
Education
Ph.D. - Organizational Leadership
National University
06.2025
Master of Business Administration - MBA - Marketing
Forbes School of Business And Technology
2018
Certified Diversity And Inclusion Professional -
ESSEC Business School
Clergy, France2019
Bachelor Degree - Liberal Arts and Sciences, Cultural Anthropology
University of Arizona
Tucson, AZ2016
Skills
- Social development and integration
- Employee training and development
- Team training and development
- Budget development and management
- Staff development and team building
- Personnel training and development
- Policy development understanding
- Employee handbook development
- Project planning and development
- Policy and program development
- Training and demonstration development
Affiliations
- Society of Human Resource Management
Timeline
Talent Acquisition and Development Manager
City of Overland Park
11.2022 - Current
Diversity and Inclusion Manager
MHMR of Tarrant County
05.2021 - 11.2022
Network Quality Control and Inclusion Manager
Big Star Transit, LLC
06.2019 - 05.2021
US History Teacher
Dallas Independent School District
04.2016 - 07.2019
Staff Writer
Living Stones Magazine
11.2012 - 11.2016
CONSULTANT, Independent Consultant
DIVERSITY & INCLUSION
04.2010 - 10.2021
Operating Engineer/Foreman
Local 150
08.1998 - 07.2013
Electronics Technician
US Navy
01.1995 - 05.1998
Ph.D. - Organizational Leadership
National University
Master of Business Administration - MBA - Marketing
Forbes School of Business And Technology
Certified Diversity And Inclusion Professional -
ESSEC Business School
Bachelor Degree - Liberal Arts and Sciences, Cultural Anthropology
University of Arizona
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