Friendly guest service professional bringing 10+ years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Overview
6
6
years of professional experience
Work History
Specialty Merchandiser/DSD Receiver
Food Lion
Creedmoor, NC
10.2023 - Current
Received, unpacked, and stored incoming merchandise according to company guidelines.
Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
Assisted customers in locating desired items within the store.
Monitored stock levels to ensure availability of products.
Checked in products from each DSD vendor, verifying correct quantities of specified items.
Resolved problems related to incorrect or damaged shipments from vendors in a timely manner
Worked closely with management to protect company assets, maximize sales, and minimize shrink.
Hospitality Manager
Uncle Julio’s
Durham, NC
11.2021 - 07.2023
Controlled and maintained labor costs through careful scheduling.
Coached and developed team members to support employee growth and development.
Interviewed, hired and trained new employees.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Office Manager
Uncle Julios
Raleigh, NC
07.2019 - 11.2021
Setup FOH/BOH interviews and on-boarded new hires.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Updated employee paperwork and records.
Made any updates/corrections to payroll as needed.
Assistant Store Manager
Dollar General
Franklinton, NC
08.2018 - 06.2019
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
Established, enforced and updated policies to keep business agile and responsive to changing market conditions
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels
Processed credit and debit card payments and returned proper change for cash purchases