Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Charles Michael Hayes

Creedmoor,NC

Summary

Friendly guest service professional bringing 10+ years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.

Overview

6
6
years of professional experience

Work History

Specialty Merchandiser/DSD Receiver

Food Lion
Creedmoor, NC
10.2023 - Current
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Assisted customers in locating desired items within the store.
  • Monitored stock levels to ensure availability of products.
  • Checked in products from each DSD vendor, verifying correct quantities of specified items.
  • Resolved problems related to incorrect or damaged shipments from vendors in a timely manner
  • Worked closely with management to protect company assets, maximize sales, and minimize shrink.

Hospitality Manager

Uncle Julio’s
Durham, NC
11.2021 - 07.2023
  • Controlled and maintained labor costs through careful scheduling.
  • Coached and developed team members to support employee growth and development.
  • Interviewed, hired and trained new employees.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.

Office Manager

Uncle Julios
Raleigh, NC
07.2019 - 11.2021
  • Setup FOH/BOH interviews and on-boarded new hires.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated employee paperwork and records.
  • Made any updates/corrections to payroll as needed.

Assistant Store Manager

Dollar General
Franklinton, NC
08.2018 - 06.2019
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
  • Established, enforced and updated policies to keep business agile and responsive to changing market conditions
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels
  • Processed credit and debit card payments and returned proper change for cash purchases

Education

Some College (No Degree) - Retail Management

The Art Institute of Pittsburgh
Pittsburgh, PA

Skills

  • File and data retrieval systems
  • Computer proficiency
  • Customer relations
  • Professional demeanor
  • Motivational leadership style
  • Guest Relations Management
  • Employee Scheduling

Timeline

Specialty Merchandiser/DSD Receiver

Food Lion
10.2023 - Current

Hospitality Manager

Uncle Julio’s
11.2021 - 07.2023

Office Manager

Uncle Julios
07.2019 - 11.2021

Assistant Store Manager

Dollar General
08.2018 - 06.2019

Some College (No Degree) - Retail Management

The Art Institute of Pittsburgh
Charles Michael Hayes