Charlesmore Largo
Belmont,California
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Panda Express
Belmont, CA
10.2023 - Current
- Greeted customers and answered questions about menu items.
- Ensured compliance with health and safety regulations in the restaurant.
- Provided exceptional customer service to ensure satisfaction.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Processed customer payments accurately and efficiently.
- Assisted with food preparation tasks as needed.
- Resolved customer complaints promptly and professionally.
- Tracked inventory of supplies and communicated needs to management team.
- Replenished condiments and other dining supplies as needed throughout shift.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Handled cash register transactions for both dine-in and take-out orders.
- Monitored dining room activity to ensure all guests had a positive experience.
- Assigned duties to busboys or other front of house staff members as needed.
- Adhered to company policies regarding dress code, break times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Worked with managers to report and resolve customer issues or concerns.
- Delivered guest orders to correct tables or take-out counter.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Replenished supplies and organized food preparation stations to maximize productivity.
Courtesy Clerk
Lunardi
Belmont, CA
12.2021 - 09.2022
- Inspected customer bags to ensure no shoplifting occurred.
- Greeted customers and provided assistance in locating items.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Organized backroom areas for efficient storage of merchandise.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Organized promotional displays to attract customers' attention.
- Provided excellent customer service by being friendly and courteous at all times.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Assisted in unloading trucks containing incoming stock or supplies.
- Verified that prices on shelf tags matched those listed on computer system.
- Checked expiration dates on food products before placing them on shelves.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Carried out special orders requested by customers promptly and efficiently.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Associate of Science - Business Economics
College of San Mateo
San Mateo, CASkills
- Social Media
- Menu knowledge
- Handling Complaints
- Building rapport
- Cultural Awareness
- Special diets
- Reservation Management
- Phone Etiquette
- Greeting guests
- Food presentation
- Professional Appearance
- Order Taking
- Money Handling
- Training and mentoring
- Stock management
- Social Perceptiveness
- Team Collaboration
- Guest Relations
- Payment Processing
- Complaint Handling
- Staff Coordination
- Multilingual
- Point of sale systems
Languages
English
Professional
Tagalog
Professional
Cebuano
Professional
Spanish
Elementary
Timeline
Front of House Staff Member
Panda Express
10.2023 - Current
Courtesy Clerk
Lunardi
12.2021 - 09.2022
Associate of Science - Business Economics
College of San Mateo
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