Charles Morton
Vestavia,AL
Summary
Motivated business professional bringing 16+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Owner
Gear Gaming Birmingham
12.2019 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Implementation of a point of sale system for customer transactions and inventory management.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, monthly sales tax and bi-weekly payroll to handle financial needs.
- Interacted well with customers to build connections and cultivate communities with our product lines.
- Organize and prepare for monthly/weekly events such as Tournaments and Organized Play with our product lines.
Senior Broker
Sunbelt Business Brokers
01.2017 - Current
- Cultivated strong relationships with CPA's, Attorney's and banks.
- Help clients navigate transactions, complete paperwork and finalize sales or purchases.
- Generated leads and qualify prospects before showing a business to that prospect.
- Assist seller with a business valuation in order to determine an asking price.
- Advocated for seller needs and obtained desired considerations for sales and purchases.
Named Account Executive
Konica Minolta Business Solutions
08.2018 - 12.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Helped customers streamline their business with various products from VoIP, Data Storage and Printer Fleet Management.
Business Owner
The UPS Store (Centers 2389, 1183, 6487)
10.2007 - 12.2016
- Conducted daily operations from opening store to closing. Prepared registers and made daily deposits.
- Helped customers with a wide variety of products from UPS Shipping, Notary Services, Packaging product and Print needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, Quickbooks, purchasing, accounts payable, accounts receivable, monthly sales tax and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Worked with Management team to make sure all locations had the tools they needed to succeed.
- Was on the local area co-op to help budget marketing co-op dollars.
- Nominated for small business of the year 2014, 2015 and won it in 2016.
Call Center Manager
Regions Bank
06.2000 - 10.2007
- Collected and analyzed call center statistics, sales rates, and customer service metrics.
- Provided real-time coaching, guidance and feedback to 20-30 customer service agents to achieve development goals.
- Conducted performance reviews for staff members to help reduce call times, improve sales and maintain good customer satisfaction ratings.
- Tracked and monitored attendance.
- Responsible for warnings for poor job performance and handled the dismissal of employees from final warnings.
Education
No Degree - Business Management
Jefferson State Community College
Birmingham, ALSkills
- Microsoft Office
- Customer Service
- Retail Sales
- Employee Scheduling
- Employee Training
- Budgets, Forecasting and Inventory Management
- Business Administration
- Networking and Marketing
Accomplishments
Small Business of the Year 2016. 1-10 employee category. Greater Shelby Chamber.
Certification
Certified Main Street Business Broker
Groups
BNI Elite - February 2016 to December 2019
Networking Group that passes referrals.
Currently on the Membership committee. Will transition to Growth Coordinator in October 2017.
BNI North Alabama - December 2018 to December 2019
Chapter Director - Help facilitate growth for multiple chapters. Provided resources to chapter presidents to help start up a new chapter.
Greater Shelby Chamber Ambassador - January 2016 to December 2019
Help facilitate growth for the Greater Shelby Chamber. Meet with new and existing members. Ribbon Cutting events. Helped retain and renew previous members.
The UPS Store Center Trainer - October 2010 to October 2015
Helped train new franchisees as they transition into a new store.
Timeline
Business Owner
Gear Gaming Birmingham
12.2019 - Current
Named Account Executive
Konica Minolta Business Solutions
08.2018 - 12.2019
Senior Broker
Sunbelt Business Brokers
01.2017 - Current
Business Owner
The UPS Store (Centers 2389, 1183, 6487)
10.2007 - 12.2016
Call Center Manager
Regions Bank
06.2000 - 10.2007
No Degree - Business Management
Jefferson State Community College
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