Charles P. Blakely III

Primary Responsibilities include assisting with the arrival & timely departure of domestic & international travel.

Also to assist with Rebooking , rerouting and misconnect issues. Respond to passenger escalation inquiries with feasible solution. Provide premium service to provide a positive travel experience. Constantly Monitor protocol to ensure passenger safety. Briefs flight crew and flight deck with imperative passenger and cargo information prior to departure. Submits flight report information into database after departure.

• Educated customers about billing, payment processing and support policies and procedures
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Met customer call guidelines for service levels, handle time and productivity.

• (DPA) ,
• Performed Final Diagnostics & testing of Emissions, Transmission & ABS braking systems , Headlamp Calibration, 4 wheel alignment, Badge Installation & final inspection
• (DPA)
• Monitored marriage of powertrain components to vehicle frame consisting of motor, transmission, front/rear axle, front/rear struts and drive shaft
• (PPA)
• Maintained quality control standard guidelines
• Exceeded production goals even during increased volume

• Assisted in exceeding daily, weekly & monthly monetary volume goals specializing in appliance sales for the consumer, business & commercial market.

• Contacted Payers via phone/fax to Research medical/pharmacy benefits in detail specific to specialty drug to assist with chronic diseases
• Researched Billing and Coding Claim issues
• Researched prior authorization processes for providers
• Obtained, Coordination Benefits
• Gained Proficient knowledge of Patient Plus, HIPPA, HCPCS, CPT, ICD-9 and ICD-10 coding.

• Responsible for daily operations of the company
• Handled conflict and problems in dealing with the customer constructively and appropriately
• Maintain high level of privacy and discretion according to policy
• Recruited applicants, screened resumes, and maintained application files of external applicants
• Managed over $2 million of operational budget and $5.4 million in capital assets
• Initiated quality control & assurance programs
• Responsible for all staffing and payroll administration
• Established employee training program to ensure low turnover & efficiency for company
• Supervised staff of 24.

• Handled area commercial and contractor accounts, in addition to consumer sales of home electronics and appliances
• Achieved product sales exceeding 1.2 million within 12 months of hire
• Conducted marketplace research to determine the needs of my target audience
• Developed sound and trusting relationships which resulted in repeat client satisfaction
• Consistently reached net profit goals

• Undertake collections management administration tasks adhering to procedures and data standards
• Recovered 70% of all debts assigned
• Contacted in excess of 200 customers daily via telephone to collect delinquent payments for monthly credit card usage
• Recovered NSF accounts and returned check transactions
• Designed repayment plans to maximize revenue, bring accounts current and retain customers.

• Answer inquiries regarding credit accounts and other bank related products
• Open new accounts while providing appropriate information on regulations and policies
• Offered a variety of related financial products and services according to individual client's needs
• Ensured that account regulation policies and procedures were followed in accordance with audit guidelines.

• Account Maintenance & inquiries regarding account balances, fees, withdraws and deposits
• Assisted customers to recommend appropriate financial products and services
• Assisted to transfer funds between accounts
• Gathered all loan and line of credit information
• Provided immediate response to all complex issues of premier customers
• Effectively advised and educated customers regarding deposit account services, check, savings, money market, CD's, IRA's, and other investment products
• Operated embossing machines, inserters, printers etc
• For credit card production
• Programmed & managed machines effectively to produce credit cards Produced in excess of 5000+ cards daily
• Encoded customer account information, Processed Banking Teller Transactions ,ATM deposits & Loan Payments effectively using 10 key data entry for monetary transactions.

• Advised credit and banking solutions to affluent clients
• Maintained customer service expectations to meet customer and organizational goals and objectives
• Offer and sell financial products and services to consumers and small business customers, including consumer checking, savings accounts, home equity loans, and personal loans
• Applied market and securities knowledge to sell financial products and businesses and individual clients
• Effectively advised and educated customers regarding deposit account services, check, savings, money market, CD's, IRA's, and other investment products
• Achieved #1 Personal Banker status within my region
• Consistently exceeded 100% of the goals each quarter
• Maintained high standard f performance record through exceptional customer service attention to detail and thorough follow-up
• Consistently remained among the top 10 representatives bank wide throughout Upstate New York
• Established new 50 million account with local business developers who were building a new housing development
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, savings bonds, travelers' checks, and certificates of deposit.