Charles Schurman
Racine,WI
Summary
Driven IT Professional with 13 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
14
14
years of professional experience
Work History
System Administrator
Horizon Retail Construction
08.2022 - Current
- Developed role-based permission structure to simplify file security management for Company SharePoint sites and migrated company data to SharePoint using built in Microsoft tools
- Streamlined IT operations, consolidating systems for cost savings and increased efficiency.
- Right sized Azure Virtual Desktop hosts and host pools, implemented scaling plans to reduce monthly spend by over 40%
- Assisted in the development and deployment of Azure Virtual Desktop and RemoteApp to allow the use of legacy ERP systems on Azure cloud infrastructure (Sage 300 and Timberscan)
- Assisted in the development and management of deployment of Intune for device management and autopilot for device provisioning
- Develop power automate workflows to automate business critical tasks
- Support and deploy cloud Infrastructure – Windows servers, Entra AD, Microsoft 365, Exchange Online, Azure Virtual Desktop and RemoteApp, Azure Virtual Machines, Azure Backup, Teams with Direct routing, Intune for MDM and Autopilot, Mimecast
- Support and deploy windows server infrastructure - Windows Server 2012-2019, Active Directory, SQL, Virtual Machines, Hyper V, Direct Access, windows VPN, SOFS, Remote Desktop, Veeam on-prem server backups
- Configured, tested, and maintained network Infrastructure, Extreme, Mellanox, FortiGate, FortiEMS, Forticlient VPN, VoIP Phone System (Teams with direct routing - Audiocodes gateway)
- Configured, tested and maintained backup solutions (Veeam, Azure Backup) and ensure that all backup systems are adequate and operating properly at all times.
- Create, Test, and Deploy packages, patches, and software to multiple systems using SCCM and Intune
- Optimal utilization and management of company software, including analysis of needs, purchases, deployment, and compliance with licensing agreements
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Ensure that building security measures are adequate and operating properly, including periodic test of these systems.
- Served as subject matter expert on proposed technology purchases.
- Work closely with system users to understand and analyze specific business needs.
- Analyzed security logs to determine and alleviate network threats.
- Spearheaded migration to cloud-based services, ensuring seamless integration with existing systems.
Helpdesk Supervisor
Horizon Retail Construction
01.2019 - 08.2022
- Develop training materials for technicians regarding new and upcoming software, go over major changes and ensure knowledge transfer.
- Supervise, support, and train helpdesk technicians and interns to improve their skill set and to improve their ability to support end users.
- Train and develop training manuals for hardware and software for all end users.
- Work with HR and President to develop, evaluate, and implement internal training programs and goals for company information systems users.
- Follow-up after training to assure key training goals were met.
- Support and maintain print services - Brother MFC printers, Canon copiers, Kip large format monochrome printer and Kip print software
- Analyze remote user activity and use this information to provide additional training and support to individuals as needed.
Helpdesk Technician
Horizon Retail Construction
07.2010 - 01.2019
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Create and Maintain User accounts (Active Directory, Microsoft 365, Sage 300)
- Provided remote support to over 120 users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Supported end-users in various applications to optimize their productivity and performance.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
Education
High School Diploma -
Gateway Technical College
Racine, WIRelevant Coursework - Information Technology
New Horizons
OnlineSkills
- Technical Analysis
- Hardware and Software Installation
- Network Infrastructure Administration
- Communication and Team Collaboration
- Operating Systems
- Scripting & Automation
- System Troubleshooting
- Virtual and Cloud Technologies
- Leadership
- Critical Thinking
- Technical Support and Assistance
- Technical Solution Development
References
References available
Timeline
System Administrator
Horizon Retail Construction
08.2022 - Current
Helpdesk Supervisor
Horizon Retail Construction
01.2019 - 08.2022
Helpdesk Technician
Horizon Retail Construction
07.2010 - 01.2019
High School Diploma -
Gateway Technical College
Relevant Coursework - Information Technology
New Horizons
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