Charles "Steve" Haverstock
Midland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Account Manager
Expro/Frank's International
Midland, TX
06.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction with Conoco, SM Energy, Endeavor, Pioneer, Blackbeard, Halliburton, Continental, and Permian Oilfield Partners.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Solicited feedback from customers on their experience with products or services.
- Assisted in developing pricing models based on competitor analysis.
- Generated leads through cold calling activities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Addressed customer questions and concerns regarding products and services.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
CSH Services & Consulting
Self Employed
Midland, TX
03.2021 - Current
- Supervise the repair, operation, and inspection of test separators, sand separators, manifolds, flow iron, flare stacks and valves.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Set up and operated mechanical and manual tools and equipment.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Reconditioned and repaired machine systems and components to return to operation.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Communicated with distributors to acquire necessary equipment for projects.
- Traveled to customer locations to complete work for pre-set appointments.
Operations Manager
High Pressure Rentals
Odessa, TX
01.2015 - 03.2020
- Oversee the repair, and inspection of test separators, sand separators, manifolds, flow iron, flare stacks and valves.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Shop Foreman
Bass Fishing and rental
Odessa, TX
07.2013 - 12.2014
- Supervision of the repair and inspection of test separators, sand separators, manifolds, flow iron, flare stacks and valves including manual and hydraulic gate valves for frac stacks.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Trained and mentored employees in procedures and performance improvement strategies.
- Requisitioned materials and supplies, tools or replacement parts.
- Focused on safety and efficiency when using tools, equipment and gauges.
- Conferred with management to coordinate work activities or identify needed resources.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Field Supervisor
Schlumberger/MI Swaco
Hobbs, NM
08.2010 - 04.2012
- Supervised and coordinated company activities of all well testing in the Permian Basin.
- Trained workers in equipment operation, safety procedures and company policies.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Resolved customer issues and built strong, productive relationships.
- Developed successful resolutions for issues that arose during field operations.
- Conferred with management, technical personnel or contractors to resolve problems or coordinate operations.
- Suggested or initiated promotions, transfers or hires.
- Prepared and planned worksites to help jobs run smoothly.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
Tomahawk Testing and Production
Grand Junction, CO
04.2008 - 04.2010
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Supervisor
Tomahawk Testing and Production
Red Deer, Alberta Canada
09.2001 - 04.2008
- Supervised the rig up and operation for well tests.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Some College (No Degree) - General Studies
Red Deer Polytechnic
Red Deer Alberta CanadaSkills
- Attention to Detail
- Verbal and Written Communication
- Problem and Issue Resolution
- Rapport Building
- Operating Test Equipment
- Testing and Analysis
- Troubleshooting and Analysis
- Punctual and Reliable
- Customer Service
- Valid Driver's License
- Following Safety Practices
- Account Servicing
- Lead Generation
- Cold calling skills
- Excellent communication skills
Timeline
Account Manager
Expro/Frank's International
06.2024 - Current
CSH Services & Consulting
Self Employed
03.2021 - Current
Operations Manager
High Pressure Rentals
01.2015 - 03.2020
Shop Foreman
Bass Fishing and rental
07.2013 - 12.2014
Field Supervisor
Schlumberger/MI Swaco
08.2010 - 04.2012
Manager
Tomahawk Testing and Production
04.2008 - 04.2010
Supervisor
Tomahawk Testing and Production
09.2001 - 04.2008
Some College (No Degree) - General Studies
Red Deer Polytechnic
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