Charleston Edwards

Ops Supervisor - Helped improve employee retention with taking 80% of new hires assigned off of probation. Cross trained numerous team members to help improve overall warehouse production and workflow. Appointed team leads to oversee certain areas of operations. Giving leads the ability to be more proactive and make personnel moves when necessary.

• Encouraged and promoted ideas aligned to business needs and benefits.
• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Managed internal operational standards and productivity targets.
• Compiled training materials for new employees and tracked skill development.
• Analyzed department metrics and performance and reported findings to management.
• Tracked company equipment, tools and technology to manage inventory.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Managed time efficiently in order to complete all tasks within deadlines

Monitor hours worked by employees in department. Control and manage shrink obtained in department. Assign weekly assignments to sale associates. Maintain department budget margins. Order products and product displays sold in department. Complete daily cycle count. Train sales associates in customer service and skills needed to perform daily work activities.

• Investigated hardware product issues involving materials and software and devised solutions
• Managed time efficiently in order to complete all tasks within deadlines
• Organized and detail-oriented with a strong work ethic

• Conduct hourly inspection on all loads received. Manage shrink caused miscount, damage, and theft. Perform daily investigation and determine parties responsible for product damage, miscount, and issuing disciplinary write ups to those individuals who violate operation procedure and violate safety regulations.