Charleston Gahagan
Citrus Heights,CA
Summary
I am a focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Customer Service/ Call Center roles with high-volume customer demands.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Teksystems
Sacramento, CA
12.2023 - 04.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Greeted customers and provided friendly customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
XPO Logistics
Sacramento, CA
05.2023 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Mail Clerk
United States Post Office
West Sacramento, CA
07.2022 - 01.2023
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Maintained records of all incoming and outgoing mail packages.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
Customer Service Representative
Search Pros
Sacramento, CA
05.2021 - 01.2022
Customer Care Agent
TeksystemsAmeriGas
Rocklin
10.2014 - 10.2020
- Process payments and fuel orders
- Dispatch delivery drivers and service technicians
- Provide safety instructions when gas/propane leaks are reported
- Typing and mousing
- Multi-tasking several windows at once
- (microsoft word, excel, office, IBM notes, SAP, CRM, outlook etc.)
- Offer excellent customer service while following company guidelines and regulations
- Data Entry and processing
- On-line assistance via chat and email
Customer Service Representative
PG&E
Sacramento
02.2019 - 08.2019
- Starts and Stop of services (gas and/or electric)
- Restoring service after verifying payments
- Offer and create pay plans
- Create pledges for assistance agencies
- Appointment set up (gas shut off/on, pilot relight, safety check, turn on etc.)
- Create immediate response field orders for emergency situations (gas leak, high low gas pressure, power /wire down)
- On-line account assistance
- Educate customers on electricity rates, options and conservation
- Multi-tasking several windows at once
Grocery Clerk/ Customer Service
Smart & Final
Rancho Cordova
11.2014 - 09.2015
- Stock freezer to its fullest capacity
- Down-stack freight for distribution throughout the store
- Process and maintain over-stock
- Complete Freight Orders using RF scan gun
- Assisting customers
- Fulfill customer orders
Data Entry Clerk
Pride Staffing
Roseville
02.2012 - 08.2013
- Update existing customers information, phone number, email address etc
- Attach invoices to processed orders
- Create files for potential customers/references
- Email promotion flyer to existing customers
Data Entry Clerk/Mail Handler
Adecco
Roseville
07.2011 - 12.2011
- Sort and separate mail/ child support payments
- Process Child support payments
- Verify correct account information on checks and/or money orders for processing
Customer Service/Grocery Clerk
Wal-Mart Super Center
Antelope
06.2010 - 07.2011
- Stock frozen items
- Process overstock into inventory control system using a handheld RF scan gun
- Customer assistance
- Unloading freight from trucks
- Use of manual and electric pallet jacks
- Maintaining a safe and clean work environment
Education
High School Diploma -
Balboa High School
06.2003
Skills
- Active Listening Skills
- Problem Solving Skills
- Customer Focused
- Goal orientated
- Self-Driven
- Data Entry
- Appointment Scheduling
- Payment Processing
- Customer Service
- Email correspondence
- Documentation And Reporting
- CRM Software
- Inbound Customer Service
- Customer Relations
- Complaint Handling
- Order Processing
- Product Education
- Problem Resolution
- De-Escalation Techniques
- Quality Control
- Call Documentation
- Account Management
- Relationship Building
- Professional phone voice
- Account updating
- Employee Coaching
- Product and service knowledge
- Professional telephone demeanor
- Administrative and Office Support
- Self Motivation
- Excellent Communication
- POS Systems and Ordering Platforms
Timeline
Customer Care Representative
Teksystems
12.2023 - 04.2024
Customer Service Representative
XPO Logistics
05.2023 - 11.2023
Mail Clerk
United States Post Office
07.2022 - 01.2023
Customer Service Representative
Search Pros
05.2021 - 01.2022
Customer Service Representative
PG&E
02.2019 - 08.2019
Grocery Clerk/ Customer Service
Smart & Final
11.2014 - 09.2015
Customer Care Agent
TeksystemsAmeriGas
10.2014 - 10.2020
Data Entry Clerk
Pride Staffing
02.2012 - 08.2013
Data Entry Clerk/Mail Handler
Adecco
07.2011 - 12.2011
Customer Service/Grocery Clerk
Wal-Mart Super Center
06.2010 - 07.2011
High School Diploma -
Balboa High School
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