Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
CHARLES UGO EKE

CHARLES UGO EKE

Plainfield,NJ

Summary

Ambitious, knowledgeable and highly respected Enterprise Computer Operator, credited with over 20 years in Data Center, corporate, community, government, civic and international business experiences. Quick Learner, team player with proven knowledge of Data Center services/resource. Trained Project Management Professional(PMP). Charles Dedicated Data Center professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

46
46
years of professional experience

Work History

ENTERPRISE NETWORK OPERATION DATACENTER ANALYST-LD

MSK NJ Data Center
Lyndhurst, NJ
01.2011 - Current
  • With over sixteen years of professional experience in Data Center
  • Experience with MVS, TSO, SDSF, JES, JCL, CONTROL-M and Unix and
  • Connect Direct(NDM) Z/OS
  • Responsible to run and monitor batch work flows in multi-platform environment using a variety of software tools installed at NJDC
  • Monitor and support Network, Mainframe, UNIX and Mini-computer systems
  • Perform routine day-to-day Windows Server administration functions including Active Directory domain administration, file system security, network communications, disk storage, network printing, database and application support, and applying regular server patches and updates
  • Perform 1st level problem diagnosis and problem resolutions;
  • Interact with the user community, vendors and support staff to document and update problem tickets(Remedy/ServiceNow); perform off-site data protection procedures
  • Provide 24/7 coverage when needed by shift
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Diagnosed and executed resolution for network and server issues.

Founder/Business Owner

Infotechs Systems
Newark, NJ
01.1996 - 01.2015
  • Managed day-to-day processing, technical support, and troubleshooting of electronic file transfers
  • Monitored all inbound and outbound file transfers for accuracy and timeliness, provided on-going support for internal and external users, resolved problems with strong commitment to customer service
  • Perform Data Center Facilities Support by installing, add and remove network services, maintain Windows Console Software, including
  • Performing on site problem determination
  • Support off-shore and offsite teams(London, India and Australia)
  • Perform daily Tape Vaulting(Disaster Recovery) for mainframe and distributed systems also handles remote offices.
  • Respond HMC alerts, via master console
  • Prepare and Support Disaster Recovery Exercises offsite
  • Provide leadership to team, including coaching and vocation schedules
  • Troubleshoot and resolve systems problems using MVS, Netview,
  • Omegamon, BMC Patrol
  • Fix Batch abends or escalate; Process source code and also perform DB2 binds coordinate and implement weekly changes(reboots and IPL)
  • Resolve problem ticket or escalate if necessary
  • Jes2, JCL, Helpdesk operations,, others
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Input income and expense details into database to track business finances and address variances.
  • Optimized team hiring, training and performance.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Directed market expansions to propel business forward, meet changing customer needs
  • Established organizational mission statement through extensive collaboration and review
  • Established, optimized and enforced business policies to maintain consistency across industry operations
  • Prepared annual budgets with controls to prevent overages
  • Formed senior leadership team through rigorous interviews and extensive candidate research
  • Defined company roles and responsibilities to establish and enhance processes
  • Developed innovative sales and marketing strategies to facilitate business expansion
  • Interviewed, supervised and motivated 15 staff members to achieve optimal productivity
  • Coordinated and implemented effective training for over 20 professionals to improve provisioning services processes
  • Attracted major client, generating $1M in annual revenue under new Vocational Training project
  • Identified business development challenges and customer concerns for proactive resolution

ENTERPRISE OPERATIONS ANALYST

Dow Jones, Global Technology Services
North Brunswick, NJ
01.2007 - 01.2009
  • Became technical resource liaison for all Data Center operation including foreign Data Center
  • Document, update, resolve and close remedy tickets or change management tickets
  • Participate in Weekly Change Management Meeting
  • Implement Change Request as defined in Change Request - Remedy
  • Monitor Global Network, coordinate international problem resolution(Europe, Asia and South Africa)
  • Process batch jobs and resolve abends, work with vendors in resolution of problems
  • Perform and monitor backup and offsite using NetBackup, respond to tape mount request and restart failed netbackup jobs
  • Utilize Job Control Language (JCL) to correct abends and restart failed job, schedule adhoc jobs with expert knowledge of z/OS Operating
  • System, DB2 data base systems and related system software and hardware, such as MQ Series, Unix, ISPF?TSO/ACF2,etc
  • Resolves MVS, z/OS, and JES2 console messages, including users support
  • Used Control-M to schedule/monitor or resolve failed jobs, start task(CICS,DB2,etc)
  • Able to move scripts and programs into production environments like
  • CICS, CA-Scheduler and Servers, build GDG and tables
  • Use Control-M to schedule and monitor batch jobs both in Mainframe and Unix Systems, Under no supervision, run and monitor job streams, troubleshoot routine windows, router,switches,etc
  • Perform proper escalations procedures, reboot systems when necessary while insuring minimal to zero service interruptions and monitor alerts on BMC Patrol, Smarts and home grown applications
  • IPL all Lpars, troubleshoot Mainframe systems and respond to messages
  • Monitor and support multiple Z/OS Lpars in a production environment
  • Monitor Batch on Enterprise and Mainframe Control-M
  • Experience in role involving direct customers contact(internal and
  • External)
  • Work with some IBM Utilities on VM/MVS Systems, exposed to and works with Hitachi/IBM DASD
  • Perform and monitor backup and offsite using NetBackup, respond to tape mount request and restart failed netbackup jobs
  • Work on AIX/Unix platform performing batch process and monitor cycle flow
  • Schedule and process refreshes of AIX system when needed
  • Record all production issues in ticket management system or Job
  • Doc
  • Work with various testing environments, implement changes/patches to DASD via Change Control Management
  • Manage and implement Connect: Direct (NDM) file transfers on
  • Mainframe
  • Modifying JCL to set up Connect: Direct jobs on Mainframe, monitor file transfer
  • Troubleshoot TCP/IP, query routers via simple router command to determine failed circuit or interface
  • Perform Data Center Facilities Support by installing, add and remove network services, maintain Windows Console Software, including
  • Performing level 2 on-site problem determination
  • Support off-shore and offsite teams(London, India and Australia)
  • Perform daily Tape Vaulting(Disaster Recovery) for mainframe and distributed systems also handles tape our remote offices using
  • Veritas(Netbackup) software
  • Respond HMC alerts, via master console
  • Prepare and Support Disaster Recovery Exercises offsite
  • Establish and participate in Data Center Conference Bridge in problem resolution
  • Interface and liaison with Asia and UK helpdesk in problem resolution
  • Effect Change management request for both Mainframe and other systems
  • Coordinate with vendors(local and international) to resolve telco or equipment problems
  • Setup ISDN when route failed or when necessary
  • Reslove Batch abends or escalate; Process source code and also perform DB2 binds coordinate and implement weekly changes(reboots and IPL)
  • Resolve problem ticket or escalate if necessary
  • Became technical resource liaison for all Data Center operation including foreign Data Center
  • Document, update, resolve and close remedy tickets or change management tickets
  • Monitor Global Network, coordinate international problem resolution(Europe, Asia and South Africa)
  • Process batch jobs and resolve abends, work with vendors in resolution of problems
  • Utilize Job Control Language (JCL) to correct abends and restart failed job, schedule adhoc jobs with expert knowledge of z/OS Operating
  • System, DB2 data base systems and related system software and hardware, such as MQ Series, Unix, ISPF?TSO/ACF2,etc
  • Resolves MVS, z/OS, and JES2 console messages, including users support
  • Used Control-M to schedule/monitor or resolve failed jobs, start task(CICS,DB2,etc)
  • Able to move scripts and programs into production environments like
  • CICS, CA-Scheduler and Servers, build GDG and tables
  • Increased customer satisfaction by resolving issues
  • Maintained excellent attendance record, consistently arriving to work on time

OPERATIONS ANALYST/SHIFT SUPERVISOR

A&P DATA CENTER
Mahwah, NJ
01.2004 - 01.2007
  • Operated, monitored, troubleshoots and controlled all centralized Data center computer systems and auxiliary equipment to ensure maximum efficiency
  • Identified, diagnosed and resolved, or collaborated in resolution of equipment or program problems and failures, maintains datacenter tape library, develops and maintains operational records and documents
  • Managed and implemented all Connect: Direct (NDM) file transfers on the Mainframe
  • Used JCL and CL to set up Connect: Direct jobs on Mainframe
  • Train newly hired staff members, provide shift leadership 16 years on the job experience in providing leadership during shift turnovers
  • Operated and maintained computer, servers, and network systems
  • Resolved problem ticket or escalate if necessary
  • Provide direction and support, including training, for operators
  • Conduct PBC evaluations and recommend to management
  • Recovered failed systems or application by performing job restart and recovery, has working knowledge of Control-M, mainframe, open systems and Oracle job process
  • Oversaw Data center shutdown, perform IPL functions and power on reset across multiple platforms, develop operational documents
  • Ensured timely initiation of on request batch jobs and timely completion of all batch processing
  • Performed multi platform batch monitoring using BMC software,
  • Control-M, and PEM
  • Batch job process and Network Support Master console commands for
  • MVS, JES2, iSeries
  • Automated scheduling (CA7, Scheduler), AUTOMATION OPS-MVS
  • Ability to analyze and solve Problems
  • Coordinate job stream in user acceptance testing with different arms
  • Able to move scripts and programs into production environments like
  • CICS, CA-Scheduler and Servers, build GDG and tables
  • Problem Management System, perform IPL's and shutdown of
  • Mainframes (LPAR)
  • Help desk experience utilizing Remedy
  • Performed FDR backup Qblue installation and training the staff
  • Configured BMC Server and assign ID's
  • Scheduled and processed batch job with CA7, Backup Exec, correct/restart abended jobs
  • Used Citrix run query and process payment
  • Designed and configured TCP/IP network for enterprise wide connectivity
  • Conduct Systems wide Software/Hardware inventory, trace and label devices, create NetDoc and User Manuals
  • Internet connectivity via T1 circuits
  • Responsible for making presentations to senior management to justify new IT purchases
  • Started by providing first level, then second level and team leader of the team for help desk that supports infrastructure in a Data Center with the following components Mainframe, Midrange (AS/400), Network (LAN/WAN), Internet (Citrix), BMC Control M, HP Openview
  • Answered phone, including Mainframe Console operations (Password reset, MVS/Windows, IPL'ing
  • JES2 MVS commands, CICS Commands, DB2 commands respond to system console messages created problem ticket, resolved problem, documented and closed ticket
  • Attended and participated in change management meeting, schedule team for assignments
  • Worked 1st, 2nd and 3rd shifts rotational including weekends
  • Provided 24/7 via pager/cellphone support holiday troubleshoot the
  • Network
  • Configured IBM Modems, recover failing 3745, work and configure the 3174 or 1174 controllers
  • Interfaced with other vendors like Bell Atlantic (Verizon), AT&T, MCI, in resolving Telco problems, update and close problem (trouble) tickets opened by Helpdesk Rep
  • Worked on the Mainframe and Client/Server using BMC's Control-M,
  • Citrix server
  • Tested remote equipments through NPDA
  • Interact with customers in resolving device problems; monitor the
  • Netspy and Frame Relay
  • Coordinated with oversea Support personnel in resolving Network problems
  • Checked, started/stopped processes on RS/6000.

DATA CENTER OPERATIONS ANALYST, TEAM SUPERVISOR

IBM GLOBAL SERVICES
Newark, NJ
06.2002 - 01.2005
  • Supervised a team of 12 shift members plan and coordinate work hours
  • Data Center Operations: Batch job process and Network Support Master
  • Console commands for MVS, JES2
  • Automated scheduling (CA7, Scheduler), AUTOMATION OPS-
  • MVS(Autosys)
  • Problem Management System, perform IPL's and shutdown of
  • Mainframes (LPAR)
  • Help desk experience utilizing Remedy
  • Run Batch application on DOS/VOS, use control statements and JCL resolve abends
  • Provide direction and support, including training, for the operators
  • Conduct PBC evaluations and recommend to the management
  • Performed FDR backup Qblue installation and training the staff
  • Configured BMC Server and assign ID's
  • Scheduled and processed batch job with CA7, correct/restart abended jobs
  • Used Citrix run query and process payment
  • Designed and configured TCP/IP network for enterprise wide connectivity
  • Conducted Systems wide Software/Hardware inventory, trace and label devices, create NetDoc and User Manuals
  • Internet connectivity via T1 circuits
  • Responsible for making presentations to senior management to justify new IT purchases
  • Started by providing first level, then second level and team leadership of the team for help desk that supports infrastructure in a Data Center with the following components Mainframe, Midrange (AS/400), Network (LAN/WAN), Internet (Citrix), BMC Control M, HP Openview
  • Answered phone, including Mainframe Console operations (Password reset, MVS/Windows, IPL'ing
  • JES2 MVS commands, etc) created problem ticket, resolved the problem, documented and closed the ticket
  • Attended and participated in change management meeting, schedule team for assignments, etc
  • Worked 1st, 2nd and 3rd shifts rotational including weekends
  • Provided 24/7 via pager/cellphone support holiday troubleshoots the
  • Blue Cross and Blue Shield Network, optimize and enhance access capabilities of the client (Hospitals) equipments
  • Configured IBM Modems, recovered failing 3745, work a configured the 3174 or 1174 controllers
  • Interfaced with other vendors like Bell Atlantic (Verizon), AT&T, MCI, etc in resolving telco problems, updated and closed problem (trouble) tickets opened by Helpdesk Rep
  • Worked on the Mainframe and Client/Server using BMC's Control-M,
  • Citrix server
  • Test remote equipments through NPDA
  • Interacted with customers in resolving device problems, monitored the
  • Netspy and Frame Relay
  • Coordinated with oversea Support personnel in resolving Network problems
  • Checked, start/stop processes on RS/6000.
  • Participated in cross-functional team-building activities
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Cross-trained and provided backup support for organizational leadership
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members
  • Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
  • Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
  • Assisted with new hire processing and existing training programs.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment

NETWORK COMPUTER TECHNICAL ANALYST

EDSI
Mahwah , NJ
01.1994 - 01.1996
  • Prepared the SNA System for Ipl'ing, implement systems changes
  • Updated and rewrote the NetDoc (Network Documentation) for other users
  • Troubleshoot SNA Network us
  • Using Netview/NPDA Software, password reset using ACF2, Used Datascope to perform fault isolation, also performed other tests on circuits to determine Network or procedure problem
  • Activated and deactivated Network devices
  • Performed stand-alone operations, performed NCP load/changes, restore system after crash within reasonable time frame
  • Used technical manuals to locate and solve systems problem
  • Trained new employees, fill in for our shift manager
  • Attended morning meetings, provide 24/7 coverage via pager
  • Troubleshoot Communication line/devices to resolve problem or errors
  • Conducted modem test, used telenex matrix to connect modem devices
  • Scope line and record communication with Datascope, interacted with different vendors and users within and outside USA
  • Configured and supported modems, configured routers for AS/400, assisted users in AS/400
  • Ability to use telneting command to troubleshoot remote devices.

Consultant

FEDERAL RESERVE BANK OF
East Rutherford, NJ
06.1995 - 08.1995
  • Involved in Network implementation, troubleshooting to determine the source of problem and make recommendation
  • Configured Communication devices, like CSU/DSU, Modem, Routers and Bridges
  • Trained users and prepared the NetDoc
  • Involved in installation of Window NT (Server and Workstation)
  • Interfaced with outside vendors in resolving telco problems.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients

Systems Engineering Development

CLASS, EDS
Southfield, MI
01.1993 - 01.1994
  • By EDS for System Engineering using Cobol Microsoft
  • Built transaction tables
  • Wrote codes for inventory processing Systems, wrote JCL, Control statements and Proc to run the System/batch jobs
  • Ability to use link-editor to run program.
  • Prepared variety of different written communications, reports and documents
  • Meet with Western Union Customers to go over requirements
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Worked with customers to understand needs and provide excellent service.

EDS
01.1992 - 01.1993
  • Interfaced with Customers and Systems Engineers, collected and analyzed program/system specifications
  • Developed prototype for the system development, write and prepare training manuals for users
  • Worked on Data modeling using SLC
  • Scheduled meeting with Customers and discussed Systems development requirements or system enhancements.

Computer Technician

EDS
Upper Saddle Brook, NJ
01.1989 - 01.1992
  • Conducted test to locate Network problem
  • Performed batch job processing
  • Performed System maintenance, involved in the Data Center quality
  • Team for improvement
  • Used Omegamon to detect problem in the System
  • Ability to use CICS or DB2 in freeing a looping transaction
  • Worked in AS/400, doing Systems IPL/backup.

Computer Lab Assistant

JERSEY CITY STATE COLLEGE
Jersey City, NJ
01.1988 - 01.1989
  • Assisted Students with Computer System and help them debug their programs
  • Responsible for Computer equipment and upgrades.
  • Provided instruction to all lab users on proper use of all equipment
  • Configured hardware, devices and software to set up work stations for employees
  • Monitored systems in operation and quickly troubleshot errors
  • Handled lab equipment, cleaned keyboards, monitors and disk drives
  • Monitored systems in operation and quickly troubleshot errors.

Education

Bachelor of Science - Computer Science

New Jersey City University
Jersey City, NJ

Master of Science - CyberSecurity

Utica College
Utica, NY
06.2024

CERTIFICATION - PROJECT MANAGEMENT PROFESSIONAL(PMP) May - undefined

Avetech Technology Training
2019

Skills

  • TECHNICAL SKILLS
  • Cisco 2500/4000/2900/etc
  • IBM 3800/3400 series (tape
  • Drive) IBM 3494(VTS)
  • Silo Tape BRMS
  • PeopleSoft
  • Spectrum T-Bar (3915/3916)
  • Bridges MVS/ZOS HP
  • Monitoring Tools
  • Problem Resolution
  • Network Operations Center (NOC)
  • Training Junior Team Members
  • Open view Gateway
  • Modems Cables (EIA MAC
  • Patch
  • Connect Direct(NDM) Z/OS
  • Transceivers TCP/IP Legato
  • Backup software Unix
  • Wiring HUB Fiber
  • Concentrators Rj45/Rj48 MQ
  • Series Alerts BPPM monitoring
  • Tool
  • Tone tracer Tone generator
  • Data Analyzer BMC True Sight
  • MUX Controllers (3174,1174)
  • ESA 3090 J600 DOS/VSE
  • 43XX FEP (3745)
  • MVS/XA Punch Blocks (66-B
  • ES9000 Power Commands
  • IBM3995
  • CERTIFICATIONS Training
  • Installed 10baseT Ethernet
  • Operational excellence

Accomplishments

  • Operations Development(OPD)
  • Corporate Courses Taken
  • Network Design (SNA)
  • TCP/IP, MVS, Omegamon,
  • Problem Solving
  • As/400, Netview Clist,
  • Effective Business Writing
  • Data Modeling, COBOL II,
  • Apache (EDS)
  • E-commerce Design, C
  • Programming, Visio, Microsoft

Affiliations

  • Institute of Electrical and Electronics Engineers

Timeline

ENTERPRISE NETWORK OPERATION DATACENTER ANALYST-LD

MSK NJ Data Center
01.2011 - Current

ENTERPRISE OPERATIONS ANALYST

Dow Jones, Global Technology Services
01.2007 - 01.2009

OPERATIONS ANALYST/SHIFT SUPERVISOR

A&P DATA CENTER
01.2004 - 01.2007

DATA CENTER OPERATIONS ANALYST, TEAM SUPERVISOR

IBM GLOBAL SERVICES
06.2002 - 01.2005

Founder/Business Owner

Infotechs Systems
01.1996 - 01.2015

Consultant

FEDERAL RESERVE BANK OF
06.1995 - 08.1995

NETWORK COMPUTER TECHNICAL ANALYST

EDSI
01.1994 - 01.1996

Systems Engineering Development

CLASS, EDS
01.1993 - 01.1994

EDS
01.1992 - 01.1993

Computer Technician

EDS
01.1989 - 01.1992

Computer Lab Assistant

JERSEY CITY STATE COLLEGE
01.1988 - 01.1989

Bachelor of Science - Computer Science

New Jersey City University

Master of Science - CyberSecurity

Utica College

CERTIFICATION - PROJECT MANAGEMENT PROFESSIONAL(PMP) May - undefined

Avetech Technology Training

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