Charles W. Boyer IV
O'Fallon,MO
Summary
A seasoned Director of Operations with a proven track record at OHM Concessions Group, LLC., I excel in strategic planning and operations oversight, driving organizational growth. My leadership has led to significant process improvements and cost reductions, enhancing operational efficiency and team performance. Skilled in P&L management and fostering a positive work culture, I consistently achieve and surpass business objectives.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
5
5
Certification
Work History
Director of Operations
OHM Concessions Group, LLC.
11.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Multi-Unit Operation Manager
Panera Bread, Inc.
02.2021 - 10.2023
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Led the successful launch of new store locations from site selection to grand opening events while adhering to budgetary constraints and corporate guidelines.
- Managed vendor relationships for multiple units to ensure timely deliveries of products while negotiating favorable contract terms.
- Successfully turned around underperforming units by identifying root causes of issues and implementing targeted improvement measures.
- Oversaw facility maintenance across various locations for optimal functionality, safety compliance, and aesthetic appeal.
Multi-Unit General Manager
CBOCS, Inc.
03.2019 - 01.2021
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
Multi-Unit General Manager
Corner Bakery Cafe', Inc.
03.2017 - 02.2019
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
Director of Operations
Cafe' Madrid, LLC.
01.2010 - 02.2017
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Education
Bachelor of Arts - Culinary Arts And Hospitality Management
Le Augustine De Escoffier'
South Bordeaux, France07-1994
Associate of Applied Science - Digital Communications And Multimedia
The Art Institute
Dallas, TX06-1990
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Process Improvement
- Quality Assurance
- Cost Control
- Performance Analysis
- Risk Mitigation
- P&L Management
- Revenue Forecasting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 200+ staff members.
- Achieved premium results with new restaurant opening teams.
- Achieved financial results by completing budgets with accuracy and efficiency.
- Collaborated with team of 75+ in the development of Peacemaker.
Certification
- Certified Instructor / Proctor, ServSafe.
- Culinary Professional.
- Hospitality Management.
- Dispute Resolution Specialist.
Proclamation awards from the Mayor
I worked many events as a volunteer for the City of Richardson, Texas and dedicated over 100 hours of Community Service and was given many awards by the Mayor of the city for these achievements.
Languages
Spanish
Professional Working
French
Professional Working
Timeline
Director of Operations
OHM Concessions Group, LLC.
11.2023 - Current
Multi-Unit Operation Manager
Panera Bread, Inc.
02.2021 - 10.2023
Multi-Unit General Manager
CBOCS, Inc.
03.2019 - 01.2021
Multi-Unit General Manager
Corner Bakery Cafe', Inc.
03.2017 - 02.2019
Director of Operations
Cafe' Madrid, LLC.
01.2010 - 02.2017
- Certified Instructor / Proctor, ServSafe.
- Culinary Professional.
- Hospitality Management.
- Dispute Resolution Specialist.
Bachelor of Arts - Culinary Arts And Hospitality Management
Le Augustine De Escoffier'
Associate of Applied Science - Digital Communications And Multimedia
The Art Institute
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