Summary
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic
Charles Wesley Nelson

Charles Wesley Nelson

Mapleton,UT

Summary

Dynamic customer service and sales professional, consistently achieving sales goals through exceptional service delivery. Proven ability to collaborate effectively within teams and leverage critical thinking skills to enhance customer engagement. Fluent in Spanish, facilitating positive interactions and experiences for diverse clientele. Highly dependable and skilled at motivating teams towards achieving shared objectives.

Work History

Business Owner

Sunshine Home Services
Provo, UT
08.2024 - Current
  • Established relationships with key clients while maintaining the existing customer base.
  • Grew company from the ground up, recruited, built, and trained sales team.
  • Build a client base from ground zero to servicing around 100 clients per month.
  • Personally, cold contacted hundreds of potential customers, with a close rate of roughly 25%
  • Oversaw daily business operations, providing guidance as necessary.
  • Engaged in door-to-door, phone, and social media outreach to prospect and close accounts.

Missionary

The Church of Jesus Christ of Latter-day Saints
Córdoba, Argentina
08.2022 - 08.2024
  • Learned persistence, dedication, problem-solving, leadership, and team management skills that have benefited me in the workplace.
  • Achieved fluency in Spanish and developed ability to work well in team environments with people from different cultures.
  • Worked alongside Mission President for 6 months as his assistant.

Customer Service/ Cashier

Coin Crazy
Spanish Fork, UT
09.2022 - 04.2023
  • Delivered a high level of service to customers using active listening and engagement skills.
  • Answered customer inquiries and helped with events regarding store policies and procedures.

Floor Staff

Walmart
Spanish Fork, UT
09.2021 - 06.2022
  • Interacted with customers to answer questions about merchandise availability and location.
  • Followed proper stock rotation procedures to minimize product overflow and removed out-of-date items from the sales floor.
  • Performed inventory counts and organized products.

Customer Service and Sales Team Lead (Seasonal)

SodaBeers
Salt Lake City, UT
  • Provided customer service and sales assistance to customers at events
  • Exceeded personal and company sales goals using sound customer service, effective sales techniques, and tracking metrics.
  • Managed a team of sales associates, ensuring high levels of customer service and sales performance.

Education

BBA - Marketing

Utah Valley University
Orem, UT
04-2027

Skills

  • Relationship building
  • Teamwork and collaboration
  • Social perceptiveness
  • Product sales
  • Customer service
  • Dependable and responsible
  • Fluent in Spanish
  • Critical thinking
  • Motivation and drive
  • Proficiency with technology (Tableau, CRM, Google Suite, Microsoft Office)

Accomplishments

  • Graduated High School with honors (2022)
  • Achieved a black belt in martial arts (2014-2020)

Languages

Spanish
Professional

Affiliations

  • Snowboarding
  • Basketball
  • Reading
  • Rock Climbing
  • Guitar / Piano

References

References available upon request.

Timeline

Business Owner

Sunshine Home Services
08.2024 - Current

Customer Service/ Cashier

Coin Crazy
09.2022 - 04.2023

Missionary

The Church of Jesus Christ of Latter-day Saints
08.2022 - 08.2024

Floor Staff

Walmart
09.2021 - 06.2022

Customer Service and Sales Team Lead (Seasonal)

SodaBeers

BBA - Marketing

Utah Valley University
Charles Wesley Nelson
Want your own profile? Create for free at Resume-Now.com