Charles Wise
Uniontown,PA
Summary
Dynamic communications professional specializing in operational management and client engagement. Expertise in overseeing residential programs and delivering compassionate care, enhancing client well-being and satisfaction through effective policy compliance and project management.
Overview
29
29
years of professional experience
Work History
Caretaker
Miller's Home Health
Ronco, PA
07.2025 - Current
- Provided compassionate care to clients in diverse home settings.
- Assisted with daily living activities, including bathing and grooming.
- Assisted consumer with daily living activities, including meal preparation, household chores, and transportation to medical appointments, enhancing overall well-being and independence.
- Monitored client health and reported changes to healthcare professionals.
Residential Program Manager
Merakey
Washington, PA
04.2021 - 05.2025
- Enforced policy compliance through regular house meetings and training sessions.
- Scheduled and attended medical appointments for consumers to ensure timely care.
- Conducted monthly inspections to adhere to 6400 regulations and maintain standards.
Satellite Systems Operator/ Maintainer
C Co
Torrance, PA
08.2006 - 08.2021
- Established and maintained satellite communications to execute mission directives from the chain of command effectively.
- Operated complex systems to ensure smooth functioning and minimize downtime.
- Monitored system performance and identified areas for improvement.
- Coordinated maintenance schedules to support operational efficiency.
Warehouse Worker
Legrand USA
Canonsburg, PA
04.2020 - 04.2021
- Conducted inventory counts upon warehouse arrival to ensure accurate stock levels.
- Operated narrow aisle reach truck for efficient placement of items on shelves.
- Picked orders and prepared shipments for timely delivery to customers.
- Organized and labeled products in inventory to streamline retrieval processes.
- Performed regular equipment inspections to uphold safety standards and prevent disruptions.
Customer Service Representative
Teletech
Uniontown, PA
10.2019 - 02.2021
- Assisted USAA customers with credit and debit card management, resolving overdrafts and lost card issues, resulting in enhanced customer satisfaction and trust.
- Resolved customer complaints efficiently and professionally.
- Addressed customer inquiries regarding products and services.
- Processed customer transactions using designated software systems.
Residential Program Worker
The ARC of Greene
Prosperity, PA
04.2014 - 09.2019
- Supported individuals with developmental disabilities in daily living activities.
- Supported IDD individuals in daily activities, maintained personal hygiene, medication adherence, and nutritional needs.
- Assisted in personal care tasks, promoting independence and dignity.
- Coordinated recreational and social activities to enhance community engagement.
Customer Service Representative
Teletech Holdings
Uniontown, PA
08.2009 - 10.2010
- Assisted customers with inquiries and resolved issues effectively.
- Provided product knowledge to enhance customer experience during interactions.
- Managed customer accounts and updated information in the system.
- Assisted customers via phone in transferring phone numbers to ensure seamless service continuity.
Cashier
Habitat for Humanity Restore
Uniontown, PA
02.2009 - 09.2009
- Processed customer transactions efficiently at nonprofit home improvement store.
- Managed cash register and handled customer inquiries professionally.
- Assisted customers in locating items and offered product recommendations.
- Loaded and unloaded truck, inventoried merchandise, cleaned and organized store, assisted customers in locating items and loading into cars.
Cashier
Pappy s Incorporated
Uniontown, PA
05.2007 - 07.2007
- Processed customer transactions using point-of-sale systems.
- Took customer food orders, stocked beer, packed orders, and maintained cleanliness in guest areas.
- Assisted customers in locating merchandise throughout the store.
- Provided information on product donations and store policies.
Direct Support Professional
Fayette Resources Inc.
Uniontown, PA
09.2006 - 04.2007
- Facilitated daily living activities and personal care to enhance client well-being.
- Supported clients in developing social skills through engaging activities.
- Tracked and documented client progress and behavior changes to inform care strategies.
- Supported MH/MR clients in daily activities, including bathing, laundry, and transportation to medical appointments.
Hooper
Stahl's Hotronix
Masontown, PA
05.2006 - 09.2006
- Aligned hoop jerseys to specifications, ensuring precise cut placement for embroidery machines.
- Performed essential tasks consistently to maintain smooth operations and support team objectives.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Laborer/ Fence
C and C General Contracting
Perryopolis, PA
03.2005 - 10.2005
- Executed fence installation phases, including digging holes, setting posts, running top rail, installing vinyl and wood panels, sizing chain link rolls, and cleaning up site post-installation.
- Operated heavy machinery for various construction tasks and site preparations.
- Assisted skilled tradespeople with installation and repair projects on job sites.
- Maintained a clean and organized work area to ensure safety compliance.
Labor
Sony Television Group Pittsburgh
New Stanton, PA
09.2004 - 11.2004
- Installed sound dampers, wired speakers, and assembled Beznet for 55" and 60" models, ensuring optimal sound quality and performance.
- Managed daily operations by performing tasks with precision and care.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Labor
RAS Ind
Charleroi, PA
05.2004 - 09.2004
- Patched and sanded parts from daily "hot list" to achieve consistent quality finishes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Night Utility
Red Lobster
Uniontown, PA
02.2004 - 04.2004
- Maintained cleanliness and efficiency in kitchen operations by washing dishes, stocking dish shelves, baking bread, sweeping and mopping floors, cleaning ovens, and removing garbage.
- Performed essential job responsibilities to maintain productivity.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Microwave Systems Operator/ Maintainer
US Army
Ft Detrick, MD
01.1999 - 01.2004
- Operated and maintained communication systems ensuring readiness for mission-critical operations.
- Monitored system performance to ensure operational readiness and reliability.
- Conducted routine inspections on equipment, identifying and addressing potential issues to maintain operational integrity.
- Performed daily maintenance and assisted in completion of work order requests. Installed, terminated, and tested fiber optic cables. Repaired and fabricated cables as needed.
Day Utility
Red Lobster
Uniontown, PA
11.1997 - 01.1999
- Completed day-to-day duties accurately and efficiently.
- Assembled dish machine and maintained cleanliness of alley floor and guest areas while baking bread and preparing food.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Laborer
Debrah L Fink Painting
Perryopolis, PA
09.1997 - 11.1997
- Operated various painting tools and equipment for residential projects.
- Assisted in preparing surfaces for painting through cleaning and sanding.
- Collaborated with team members to ensure quality standards were met.
- Prepared rooms for paint, cleaned tools, and transported supplies to job sites to ensure efficient workflow.
Education
Associate of Arts - Funeral Services Education
Stratford Career Institute
Mt Royal, Quebec, Canada08-2025
Credits Earned: 18 - Electrical Engineering Technology
California University of PA
California, PACalifornia, PA
Credits Earned: 15 - Electronics Engineering Technology
Grantham University
Kansas City, MOKansas City, MO
High school graduate -
Uniontown High
Uniontown, PAUniontown, PA
Skills
- Community engagement
- Customer service
- Project management
- Fence installation (vinyl, wood, chain link)
- Network installation
- Fiber optic installation
- Fiber optic testing
- Cable fabrication
- Cable replacement
Qualifications And Achievements
- Fiber optic installation, termination, and test fiber optic cables. Using both hotmelt and quick connect ends.
- Cable fabricator: Repair, replace and fabricate various cables and cross-overs.
- Fencing: I have experience in installing the various types of fence. I assisted in the installation of vinyl, wood, and chain link of various height and length.
Military History
National Guard, retired, 25S satellite systems operator/ maintainer. Performed various stages of electronic communications, repair, to include installing, replacing parts, testing.
Army, honorable discharge. 25P, microwave systems operator/ maintainer. Performed various stages of electronic communications, repair, to include installing, replacing parts, testing, and fabrication of various cables and wires.
Timeline
Caretaker
Miller's Home Health
07.2025 - Current
Residential Program Manager
Merakey
04.2021 - 05.2025
Warehouse Worker
Legrand USA
04.2020 - 04.2021
Customer Service Representative
Teletech
10.2019 - 02.2021
Residential Program Worker
The ARC of Greene
04.2014 - 09.2019
Customer Service Representative
Teletech Holdings
08.2009 - 10.2010
Cashier
Habitat for Humanity Restore
02.2009 - 09.2009
Cashier
Pappy s Incorporated
05.2007 - 07.2007
Direct Support Professional
Fayette Resources Inc.
09.2006 - 04.2007
Satellite Systems Operator/ Maintainer
C Co
08.2006 - 08.2021
Hooper
Stahl's Hotronix
05.2006 - 09.2006
Laborer/ Fence
C and C General Contracting
03.2005 - 10.2005
Labor
Sony Television Group Pittsburgh
09.2004 - 11.2004
Labor
RAS Ind
05.2004 - 09.2004
Night Utility
Red Lobster
02.2004 - 04.2004
Microwave Systems Operator/ Maintainer
US Army
01.1999 - 01.2004
Day Utility
Red Lobster
11.1997 - 01.1999
Laborer
Debrah L Fink Painting
09.1997 - 11.1997
Associate of Arts - Funeral Services Education
Stratford Career Institute
Credits Earned: 18 - Electrical Engineering Technology
California University of PA
Credits Earned: 15 - Electronics Engineering Technology
Grantham University
High school graduate -
Uniontown High