CHARLESWORTH SAMUEL
Atlanta,GA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Delta Air Lines, Inc
Atlanta, GA
06.2024 - Current
- Provided floor support and guidance to new hires, significantly enhancing team productivity and cohesion. •
- Responded proactively and positively to rapid changes, ensuring seamless service delivery and team adaptability.
- Mentored and Developed Team Members: Served as a mentor for ACE New Hire Classes, exemplifying Delta's Rules of the Road, and fostering a culture of excellence, teamwork, and continuous improvement.
- Organized and led training sessions for new hires, ensuring thorough onboarding and consistent performance standards across the team.
- Regularly assessed team members' performance, provided constructive feedback, and implemented strategies to improve overall team effectiveness.
- Acted as a liaison between management and team members, ensuring clear communication and alignment with company goals and policies.
Customer Experience Specialist
Delta Air Lines, Inc
Atlanta
04.2022 - 05.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Enhanced productivity through floor support for new hire training.
- Achieved high satisfaction rating through proactive, one-call resolutions of customer issues.
- Served as a mentor for ACE New Hire Classes while modeling Delta's Rules of the Road.
Education
Bachelor of Science - International Studies and Journalism
Loyola University Chicago
Chicago01.2005
Skills
- Team Management Experience
- Company Culture and Values
- Safety Procedures
- Verbal and Written Communication
- Emergency Situations Management
- Microsoft Office
- Airline Operations
- Exceptional Customer Service
- Proficiency In MS Office
- Excel
- Interpersonal Skills
- Ability To Multitask
Certification
- Project Management
- Records Administration
- Data Management
- Payroll Administration
- Microsoft Office
- CRM
- Salesforce
- Product Marketing
Accomplishments
- Delta Air Lines Chairman’s Club Nominations 2023 and 2024
Timeline
Team Lead
Delta Air Lines, Inc
06.2024 - Current
Customer Experience Specialist
Delta Air Lines, Inc
04.2022 - 05.2024
Bachelor of Science - International Studies and Journalism
Loyola University Chicago
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