Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bartender
Charlet Dillon

Charlet Dillon

PUEBLO WEST,CO

Summary

Proven to excel in high-volume dining, I leveraged my strong work ethic and exceptional customer service skills at Hen House Restaurant to significantly enhance guest satisfaction. Skilled in both cash handling and upselling, I consistently fostered positive dining experiences, driving sales and maintaining high cleanliness standards. My collaborative spirit and adaptability underpin my commitment to continuous improvement in hospitality service.

Overview

8
8
years of professional experience

Work History

Server

Cracker Barrell Old Country Store
05.2021 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server/Bartender

Hen House Restaurant
11.2016 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Food Production And Management - Food Service

Pueblo Community College
Pueblo, CO
05.1994

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Supply Restocking
  • Suggestive Selling
  • Beverage Preparation
  • Team Player
  • Adaptable and Flexible
  • Warm and Friendly
  • Multitasking
  • Multitasking Abilities
  • Continuous Improvement
  • Transactions and Cash Handling
  • Cleaning and sanitizing
  • Food and Beverage Service
  • Food handling
  • Ability to Lift 30 Pounds
  • Food Safety Standards
  • Food and Beverage Upselling
  • Table Monitoring and Turnover

Accomplishments

  • At cracker barrel I got the Golden Apron which was an award where all the employees vote for the person they thought was the most helpful team player for the year

Timeline

Server

Cracker Barrell Old Country Store
05.2021 - 08.2024

Server/Bartender

Hen House Restaurant
11.2016 - 12.2020

Food Production And Management - Food Service

Pueblo Community College

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Charlet Dillon