Charlet McLellan
Patient Services Administrative Assistant
Lexington,KY
Summary
Dedicated professional with strong communication and teamwork skills. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Patient Services Administrative Assistance
University Of Kentucky Healthcare
Lexington, Kentucky
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Assistant
Kentucky Medical Services Foundation
Lexington, KY
10.2012 - 04.2023
- Coordinated scheduling for medical staff, optimizing appointment availability and patient flow.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Facilitated communication between departments, enhancing collaboration and information sharing.
- Developed training materials for new administrative staff, improving onboarding processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma -
Henry Clay High School
Lexington, KY05-1983
No Degree - General Studies & Pre Nursing
Lexington Community College
Lexington, KYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
- Computer skills
- Verbal communication
- Organization and time management
- Multitasking Abilities
Timeline
Patient Services Administrative Assistance
University Of Kentucky Healthcare
04.2023 - Current
Administrative Assistant
Kentucky Medical Services Foundation
10.2012 - 04.2023
High School Diploma -
Henry Clay High School
No Degree - General Studies & Pre Nursing
Lexington Community College