Charletha Hill
Customer Service Representative
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience and is willing to learn new skills.
Overview
7
7
years of professional experience
Work History
Program Aide
Urban League of Metropolitan St. Louis
St Louis, MO
03.2022 - 08.2023
- Assisted management with planning and logistics for program activities.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Developed positive relationships with students, parents, teachers, and administrators.
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Assisted colleagues with resolving any issues related to data entry operations.
- Provided support to management staff in regards to data entry processes.
- Exceeded quality goals to support team productivity.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
Caterer
Self-employeed
St Louis, MO
02.2016 - 07.2023
- Organized and coordinated catering events with clients to ensure their needs were met.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Developed menus and recipes according to client requests.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Kept track of all costs associated with each event in order to stay within budget parameters.
- Inspected food quality and presentation prior to delivery or service at catered events.
- Calculated accurate portion sizes when preparing meals for large groups.
- Monitored food preparation times in order to deliver hot meals on time.
- Analyzed customer feedback post-event in order to improve services offered by the catering company.
Home Health Aide
A Better Option Llc
St Louis, MO
08.2020 - 12.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
Sales Associate
Macy's
St Louis, MO
10.2018 - 03.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
GED -
Demetrious Johnson Foundation
St Louis, MO01.2015
Skills
- Educational Assistance
- Effective Communication
- Recordkeeping
- Supply and Inventory Oversight
- File Management
- Data Accuracy
- Document Processing
- Microsoft Excel Certified
- Project Management
- Quality Control
- Sorting and Labeling
- Excellent Communication Skills
- Customer Service-Oriented
- Data Entry
- Administrative Support Specialist
- Word Processing
- Budget Administration
- Event Management
- Guest and Client Satisfaction
- Team Contribution
- Problem-Solving Skills
- Personable and Friendly
- Valid Missouri Driver's License
- Kitchen Management
- Menu Planning
- Meal Preparation
- Patient Transportation
- Housekeeping
- Patient Care
- Mobility Support
- Care Plan Management
Languages
English
Professional
Affiliations
Being a mother is my most prized award. I was rewared a trophy to acknowledge my participation as assisting the coaches with secretarial skills such as making and finalizing the arrangements for event as well as hotel stays and other planning for my eldest sons team. Being trusted, respected,and acknowledged in the community is an amazing feeling and a great accomplshment.
Timeline
Program Aide
Urban League of Metropolitan St. Louis
03.2022 - 08.2023
Home Health Aide
A Better Option Llc
08.2020 - 12.2022
Sales Associate
Macy's
10.2018 - 03.2019
Caterer
Self-employeed
02.2016 - 07.2023
GED -
Demetrious Johnson Foundation
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