Charletta Hingle
Slidell,LA
Summary
Dynamic and detail-oriented professional with experience at Ochsner Medical Center, excelling in patient care support and office management. Proven ability in customer service and strong organization, ensuring HIPAA compliance and efficient appointment scheduling. Recognized for enhancing patient satisfaction through effective communication and a commitment to maintaining a clean, organized environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Unit Secretary
Ochsner Medical Center
01.2010 - 05.2025
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Housekeeping Aide
Ochsner Medical Center
12.2007 - 01.2010
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Housekeeper
The W Hotel
01.2007 - 12.2007
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Gender Studies
Lawless High School
New Orleans, LA05-1995
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Appointment scheduling
- Patient chart maintenance
Certification
Basic Life Support
Timeline
Unit Secretary
Ochsner Medical Center
01.2010 - 05.2025
Housekeeping Aide
Ochsner Medical Center
12.2007 - 01.2010
Housekeeper
The W Hotel
01.2007 - 12.2007
Gender Studies
Lawless High School
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