Summary
Overview
Work History
Education
Skills
Timeline
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Charletta McNear

Charlotte,NC

Summary

Achieved significant improvements in student engagement and academic performance at Charlotte Mecklenburg School District by integrating technology and fostering a positive learning environment. Expert in Google Classroom and skilled in conflict resolution, I excel in creating inclusive, results-driven educational experiences.

Overview

16
16
years of professional experience

Work History

Teacher

Charlotte Mecklenburg School District
08.2023 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Graded and evaluated student assignments, papers, and course work.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Planned and implemented integrated lessons to meet national standards.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Created and developed lesson plans to meet students' academic needs.
  • Developed and implemented classroom routines to address varying student needs.

Patient Service Representative

AmerisourceBergen
10.2020 - 07.2023
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Handled customer service inquiries in person, via telephone and through email.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Developed and implemented customer service policies and procedures.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Resolved billing inquiries and disputes in timely fashion.

Customer Service Representative

Blue Cross NC
05.2016 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Administrative Assistant

Terracon
04.2013 - 06.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Advertising Assistant

Danville Register And Bee
05.2008 - 11.2010
  • Ensured strict adherence to all legal guidelines related to advertisement content while maintaining creativity.
  • Managed budgets for advertising campaigns, allocating funds strategically to maximize ROI.
  • Optimized ad placements by analyzing performance data and adjusting accordingly.
  • Boosted revenue with the development and execution of targeted marketing strategies.
  • Collaborated with graphic designers to create visually appealing advertisements for print and digital media.
  • Maintained comprehensive knowledge of industry best practices, attending conferences and workshops to stay current on emerging trends and technologies in advertising.
  • Organized critical assets such as images, logos, and copy for use in various marketing materials across channels.
  • Developed strong relationships with key industry influencers to further amplify advertising efforts.

Education

Bachelor Of Arts For Teaching - Liberal Arts And General Studies

North Carolina A & T State University
Greensboro, NC
01.2008

Skills

  • Technology Integration
  • Social-Emotional Learning training
  • Group Instruction
  • Project-based learning
  • Test Proctoring
  • Problem-Solving
  • Team Collaboration
  • Positive Learning Environment
  • Program Design
  • SMART Board
  • Google Classroom
  • Social Development
  • Documentation And Reporting
  • Schedule Management
  • Diversity and Inclusion
  • Student Support
  • Positive Reinforcement
  • Conflict Resolution
  • Parent Communication

Timeline

Teacher

Charlotte Mecklenburg School District
08.2023 - Current

Patient Service Representative

AmerisourceBergen
10.2020 - 07.2023

Customer Service Representative

Blue Cross NC
05.2016 - 06.2020

Administrative Assistant

Terracon
04.2013 - 06.2016

Advertising Assistant

Danville Register And Bee
05.2008 - 11.2010

Bachelor Of Arts For Teaching - Liberal Arts And General Studies

North Carolina A & T State University

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Charletta McNear