CHARLETTA D. THOMAS
ATOKA,TN
Summary
Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff. Great at planning and running entertaining programs as accomplished leader. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances, and supply management.
Overview
23
23
years of professional experience
Work History
Supervisory Medical Technician - Phlebotomy
Veterans Health Administration VHA
09.2023 - Current
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Conducted routine laboratory tests to determine underlying conditions and diagnosis.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Identified and traced quality control issues impacting laboratory results.
Adjunct Instructor
TCAT Northwest
01.2020 - 09.2023
- Monitor and evaluate 330 plus students' progress; maintain appropriate documentation of student progress; submit timely reports; and maintain close communication with Instructors and TCAT Covington administration
- Utilizes various technologies and instructional methodologies for courses
- Work with individual students to improve understanding and course grades.
- Improved student performance by defining clear goals and communicating performance metrics.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
Student
Support Services, TCAT Northwest
01.2020 - 09.2023
- Provide program information and enrollment requirements to 300 plus students, potential students, and parents
- Assists in development and implementation of policies and assists Coordinator of Career & Technology Education
- Collaborate with management team to attract, identify and place qualified candidates for established roles critical to operational success.
- Worked in team environment to maintain high levels of productivity.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Teacher/Consultant
Kelly Educational Services
01.2011 - 01.2021
- Conducted training and professional development for K-12, university, corporate, and government clients
- Consulted with and provided demonstrations for prospective clients
- Created website for teachers on how to create interactive lessons with SMART Notebook software that included videos, PDFs with directions, and SMART Notebook lessons.
- Targeted diverse learning modalities in development of new course content and training programs.
- Collaborated with administrators to determine course objectives.
Phlebotomy Supervisor
LabCorp of America
06.2015 - 01.2019
- Managed overall operation and administration of phlebotomy organization for selected Geographies
- Accountable for ensuring qualified Phlebotomy staffing in all locations (Patient Service Centers and In-office Phlebotomy operations)
- Supported overall service provided, quality, and financial metrics/initiatives.
- Supervised 50 employees at multiple sites and reporting locations to maintain consistent practices across company.
- Reviewed employee performance and developed improvement plans.
Research Administrator
Emory University
12.2000 - 03.2010
- Planned and directed all research related activities involved in production new medical technologies
- Managed and reviewed approval of all sponsored programs, grants, contacts, and other research related agreements
- Trained professional staff and technical expertise in all areas of research administration.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Worked with 5 principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Education
Master of Arts - Business Management
Webster University
Millington, TN03.2016
Bachelor of Interdisciplinary Studies (BIS - Business/ Psychology
The University of Tennessee Martin
Martin, TN05.2014
Skills
- Patient Evaluations
- Program Development
- Activity Organization
- Event Planning Experience
- Accident Response
- Employee Evaluation
- Organizational Skills
- Conflict Resolution
- Staff Training
- Risk Management
- Coaching and Mentoring
- Team Building
- Team Leadership
- Attention to Detail
- Budget Management
Accomplishments
- Notary Public CPR/BLS Instructor
Timeline
Supervisory Medical Technician - Phlebotomy
Veterans Health Administration VHA
09.2023 - Current
Adjunct Instructor
TCAT Northwest
01.2020 - 09.2023
Student
Support Services, TCAT Northwest
01.2020 - 09.2023
Phlebotomy Supervisor
LabCorp of America
06.2015 - 01.2019
Teacher/Consultant
Kelly Educational Services
01.2011 - 01.2021
Research Administrator
Emory University
12.2000 - 03.2010
Master of Arts - Business Management
Webster University
Bachelor of Interdisciplinary Studies (BIS - Business/ Psychology
The University of Tennessee Martin
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