Charlette Barnes
St. Charles,MO
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Enterprise L&D Sr. Consultant 1
NGIC
St. Louis, MO
11.2016 - Current
- Classroom management, pre-class preparation, post-class debriefing, coaching, and feedback delivery to participants; escalate concerns to Human Resources and employees’ direct team leader, as called for
- Proficient in a variety of training systems and methods with excellent ability to analyze and solve complex problems
- Review and edit training content for consistency and design and find improvement opportunities for course and courseware materials through delivery and proofreading of course materials to ensure procedures, exercises, and practices work as written and meet department standards
- Conduct and administer programs that train employees and improve their skills and knowledge
- Increasing the company’s productivity by teaching new skills and knowledge to employees
- Webinars, lectures, and team exercises to update employees on company goals and procedures
- Recommend areas for performance improvement to employees
- Work on product or service development projects to create training that supports sales customers and business partners
- Help with onboarding new hires with I’9 forms and proper identification
- Provide management coaching/counseling for both new hires and team leaders
Sales Coach Leader
NGIC/GMAC
Cleveland, OH
01.2006 - 01.2016
- Conduct orientation, develop coaching plans, and provide resources for current sales representatives by conducting orientation to the sales process, developing individual coaching plans, and providing resources and aid
- Find training needs by traveling with the Good Sam Agency, seeing sales encounters, and studying sales results reports
- Develop individual results by supporting policy and procedure resources, providing coaching, conducting training sessions, and developing outcome improvement resources
- Promote current sales incentives for NGIC products; improve training effectiveness by developing innovative approaches and techniques; integrate support with team leaders; constantly seek new ways to improve sales performance
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records and conduct sales training and organization mission by completing related results as needed
- Consult customers with insurance preferences and advertise products, providing points of difference to convey empathy, education, and empowerment
- Mentor and coach less tenured customer service/sales representatives, resulting in more productive personnel
- Total involvement was necessary to reconcile invoices and statements for special program allowances, return merchandise credit, short-paid invoices, and freight disputes
- Train new hires through orientation
- Help in payment application to accounts and adjusting credits to debits when needed
- Review and ensure the accuracy of vendor invoices for payment
Education
Bachelor’s Degree - business management
Ashworth College
Norcross, GA09.2024
Skills
- Software Management
- Consulting
- Teamwork mindset
- Productivity Improvement
- Human Resources Management
- Understanding of team building
- Organizational Development
- Data Analytics
- Project Documentation
- Project Management
- Systems Analysis
- Strategic Planning
- Innovation management
- Staff Management
- Business Administration
- Financial Management
- Operations Management
- Business Planning
- Employee Supervision
- Strong leadership skills
Certification
Licensed Property and Casualty Agent
Careerfocus
- Develop and deliver training designed to increase sales performance for organizations and individuals.
- Provide executive-level coaching to maximize organizational and individual productivity, expand leadership effectiveness, and enhance bottom-line results.
- Training Management
- Performance Management
- Motivating Others
- Providing Feedback
- Coaching
- Self-Development
- Motivation for Sales
- Self-Confidence
- Orienting Employees
Timeline
Enterprise L&D Sr. Consultant 1
NGIC
11.2016 - Current
Sales Coach Leader
NGIC/GMAC
01.2006 - 01.2016
Bachelor’s Degree - business management
Ashworth College
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