Charlette Brady
Orlando,FL
Summary
Driven and dependable healthcare professional with 20 plus years progressive experience. Highly motivated and dedicated team player who demonstrates the highest quality of care to clients/patients at all times. Able to work effectively under pressure and use sound judgement to analyze complex situations and present practical alternatives or solutions. Looking to improve current administrative skills to a more advanced position that will help the company to grow.
Overview
16
16
years of professional experience
Work History
Account Representative Lead (billing, Collections, Denials)
Advent Health
2022.08 - 2024.07
- Works with insurance payers to ensure patient billing accounts are accurate
- Participates in conference calls to ensure accounts receivable reports are resolved promptly
- Works follow-up report daily to maintain productivity goal (improved and maintained productivity goal for 2 months)
- Communicate with the supervisor daily to correspond about goals and patient accounts
- Assists clients with patient concerns/questions to ensure prompt and accurate resolution is achieved
- Initiates next billing, assigns appropriate follow-up and/or collection step(s)
- Sends initial or secondary bills to Insurance payers
- Document billing, follow-up, and/or assign collection step and escalate to Supervisor/Manager if necessary
- Processes administrative and Medical appeals, refunds, reinstatements, and rejections of insurance claims under the supervision of Supervisor and/or Manager
- Performs daily audits on reps and monitors rep's work queues to ensure daily tasks are completed.
Account Representative II (billing, Collections, Denials)
Advent Health
2020.02 - 2022.08
- Works with insurance payers to ensure patient billing accounts are accurate
- Participates in conference calls to ensure accounts receivable reports are resolved in a timely manner
- Works follow up report daily to maintain productivity goal (improved and maintained productivity goal for 2 months)
- Communicates with Supervisor on a daily basis to correspond about goals and patient accounts
- Assists clients with patient concerns/questions to ensure prompt and accurate resolution is achieved
- Initiates next billing, assign appropriate follow-up and/or collection step(s)
- Sends initial or secondary bills to Insurance payers
- Document’s billing, follow-up and/or assign collection step and escalate to Supervisor/Manager if necessary
- Processes administrative and Medical appeals, refunds, reinstatements and rejections of insurance claims under supervision of Supervisor and/or Manager.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
MEDICAL RECEPTIONIST
Advent health MEDICAL GROUP
2018.11 - 2020.02
- Greeted patients, scheduled appointments, verified insurance, reviewed new patient registration and entered patient information into Athena
- Communicated messages and routed correspondence effectively
- Served as a liaison between patients and medical support staff
- Collected appropriate co-pays and past due balances and documents co-pays due for services rendered and completed check-in process
- Obtained and/or updated patient consent forms and files appropriately
- Verified patient’s eligibility
- Scheduled appointments in high-volume call center setting.
- Answered phone calls and messages for -medical facilities, scheduled appointments, and handled patient inquiries.
ADMINISTRATIVE RADIOLOGIST FACILITATOR
FLORIDA HOSPITAL MEDICAL GROUP
2014.07 - 2017.06
- Provided administrative assistance in person and via phone to Radiologists, referring physicians and clinical staff
- Participated in process improvement initiatives
- Coordinated calendar meetings for Radiologists
- Demonstrated ability to manage multiple phone lines
- Coordinated and facilitated last-minute schedule changes
- Answered communications (phone, email, text) and relayed pertinent messages to professionals in a timely and courteous manner.
IMAGING SUPPORT COORDINATOR LEAD
FLORIDA HOSPITAL Orlando
2008.08 - 2014.07
- Communicated STAT radiology results to referring physicians and nurses for inpatients/outpatients
- Consistently monitored weekly time and attendance reports for accuracy and completeness and adjusted as needed
- Participated in monthly ISC meetings and served as the liaison for mandatory hospital meetings/ in-services
- Actively problem-solved patient conflicts while adhering to the policies and mission of Florida Hospital
- Worked alongside the department manager in the development and updating of Imaging Department Policies and Procedures
- Resolved departmental technical needs while carrying out daily tasks.
Education
Medical coding and billing -
Careerstep Systems
Lehi, UT11.2018
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
Skills
Highly Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint, Access., Cerner; Powerchart; iExtend; SunPort; Athena; Epic; IMPAX; Service Tools.
Awards
Recipient of Model of Excellence Award, 2015
Timeline
Account Representative Lead (billing, Collections, Denials)
Advent Health
2022.08 - 2024.07
Account Representative II (billing, Collections, Denials)
Advent Health
2020.02 - 2022.08
MEDICAL RECEPTIONIST
Advent health MEDICAL GROUP
2018.11 - 2020.02
ADMINISTRATIVE RADIOLOGIST FACILITATOR
FLORIDA HOSPITAL MEDICAL GROUP
2014.07 - 2017.06
IMAGING SUPPORT COORDINATOR LEAD
FLORIDA HOSPITAL Orlando
2008.08 - 2014.07
Medical coding and billing -
Careerstep Systems
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