Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlette Chapman

East Orange,NJ

Summary

Creative Business Owner with exceptional background spent in Cleaning [Industry]. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Owner

TLC Extreme Cleaning
01.2005 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Server

ESPN Zone
02.2000 - 06.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Olive Garden

Ojive Garden
01.2002 - 02.2006
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.

Server

Mars 2122
01.1999 - 03.2001
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Bachelor of Arts - Communication Studies

College of New Jersey, The
Trenton, NJ
06.1997

Skills

  • Dining Area Maintenance
  • Seating Assignment Preparation
  • Stocking and Replenishing
  • Guest Relations Management

Certification

bacholer

Timeline

Owner

TLC Extreme Cleaning
01.2005 - Current

Olive Garden

Ojive Garden
01.2002 - 02.2006

Server

ESPN Zone
02.2000 - 06.2018

Server

Mars 2122
01.1999 - 03.2001

Bachelor of Arts - Communication Studies

College of New Jersey, The

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