Charlette Evans
Troutdale,OR
Summary
Personable, well organized, detail oriented, reliable and effective problem solver. More than 27 years dedicated to providing quality customer service and contributing to company success.
Overview
29
29
years of professional experience
Work History
Order Desk
Marion's Carpets Warehouse
Portland, OR
05.2020 - Current
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility.
- Organized and processed payables.
- Ordered products via phone, website and email.
- Updated pricing.
- Answered multi line phone and directed them to proper person.
- General customer service.
Receptionist
Marion's Carpets Warehouse
Portland, OR
10.2014 - 05.2020
- Answered central telephone system and directed calls accordingly.
- Received and routed business correspondence to correct departments and staff members.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
Reservations Agent & Manager, Revenue Manager
Marriott Corporation
Portland, Oregon
05.1985 - 01.2007
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Handled reservations and answered questions from interested patrons for busy 503-room hotel.
- Managed and closed reservation calls to increase bookings by maintaining strong product knowledge.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Utilized MARSHA to input key data into hotel's database system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed reservations call center of 5-7 reservation agents. Responsible for for their development and training. Analyzed agent report data for productivity and goal setting. Implemented new processes and systems to increase customer satisfaction and sales.
- Managed small meetings call center servicing five hotels in Portland area. Responded to and booked leads small meetings, involving meeting space, food and beverage and audio visual items. Monitored sales reports for goal setting and tracking revenue.
- Monitored hotel room inventory and implemented selling strategies and pricing based on demand for up to eleven hotel properties in Oregon. Analyzed group business opportunities for maximum revenue. Assisted in annual budgeting process and data entry.
Education
Some College (No Degree) - Business
Portland State University
Portland, ORTravel & Hospitality
SST Travel School
Portland06.1984
Skills
- Productivity and Time Management
- Motivated Team Player
- Customer Service
- Data Entry
- Attention to Detail
- Verbal and Written Communication
- Microsoft Office
- Reliable and Responsible
- Problem Solving
- Friendly and Enthusiastic
Timeline
Order Desk
Marion's Carpets Warehouse
05.2020 - Current
Receptionist
Marion's Carpets Warehouse
10.2014 - 05.2020
Reservations Agent & Manager, Revenue Manager
Marriott Corporation
05.1985 - 01.2007
Some College (No Degree) - Business
Portland State University
Travel & Hospitality
SST Travel School