Summary
Overview
Work History
Education
Skills
Timeline
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CHARLETTE M HARRISON

Washington,DC

Summary

With over 15 years of administrative experience in a fast-paced hospital environment, I have developed a strong sense of compassion and dedication towards patient care. My unwavering focus on patient-first policies, coupled with a strong sense of accountability and responsibility, enables me to consistently deliver high-quality healthcare services. You can trust me to prioritize your healthcare needs and provide the care and attention you deserve. I am a proficient Office Coordinator who excels at efficiently and accurately managing records and databases. I am an articulate communicator with natural leadership skills and team-building expertise, demonstrated through 19 years of experience in office environments. I have a proven history of improving processes and increasing team efficiency.

Overview

12
12
years of professional experience

Work History

Dermatopathology Office Coordinator

Medstar Health
08.2019 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Organized team workload and prioritized tasks to streamline office functions in a deadline-driven environment.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Coordinated with external laboratories in performing specialized tests or analyses.
  • Organized company meetings and scheduling for a staff of six employees

Medical Office Assistant III

MedStar Health
04.2019 - 08.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.

Financial Clearance Representative

Medstar Health
06.2017 - 04.2019
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
  • Registered patients in an electronic health record system that streamlined documentation, improving overall efficiency within the office.
  • Processed pre-admissions, new case information and referrals in an electronic health database.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Senior Admissions Representative

MedStar Health
09.2013 - 06.2017
    • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
    • Stayed calm under pressure to and successfully dealt with difficult situations.
    • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
    • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
    • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
    • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
    • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
    • Performed patient registration functions to serve as initial contact point of care visits and procedures.
    • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
    • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
    • Trained new staff on hospital processes and procedures.
    • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
    • Trained new staff on filing, phone etiquette, and other office duties.

Medical Records Clerk

Cardiology Associates
02.2012 - 06.2013
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scanning, and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Used classification manuals to gain additional knowledge of disease and diagnosis processes.

Education

Medical Office Specialist -

Sanz Institute

High School Diploma -

McKinley Technical Senior High
Washington, DC
06.1996

Skills

  • Customer Service
    - Knowledge of Medical Terminology
    - Proficient in ICD-10 and CPT Coding
    - Skilled in Microsoft Word, Excel, Outlook, and PowerPoint
    - Experienced with Cerner, EMR Link, Invision, and Athena IDX
    - Handling Insurance Authorizations
    - Competent in Data Analysis
    - Conducting and Facilitating Meetings
    - Managing Medical Records
    - Familiarity with LIS Systems

Timeline

Dermatopathology Office Coordinator

Medstar Health
08.2019 - Current

Medical Office Assistant III

MedStar Health
04.2019 - 08.2019

Financial Clearance Representative

Medstar Health
06.2017 - 04.2019

Senior Admissions Representative

MedStar Health
09.2013 - 06.2017

Medical Records Clerk

Cardiology Associates
02.2012 - 06.2013

Medical Office Specialist -

Sanz Institute

High School Diploma -

McKinley Technical Senior High

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CHARLETTE M HARRISON