Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlette Nason

Troy,NH

Summary

Experienced in customer service and support, with a strong background in account maintenance, reconciliation, billing and collections, payment processing, and problem-solving. Recognized as a champion in process improvement to successfully achieve strategic goals and objectives.

Overview

22
22
years of professional experience

Work History

Warranty Administrator

Fenton Family Dealerships
03.2022 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Maintained detailed service and customer records.

Store Receiving Specialist

Price Chopper
07.2020 - 07.2021
  • Reduced stock discrepancies by conducting regular audits and addressing discrepancies promptly.
  • Trained new team members on receiving procedures, promoting consistency in store operations.
  • Achieved efficient allocation of resources within the department by regularly reviewing employee task distribution and adjusting as needed.
  • Cultivated strong vendor relationships to facilitate smooth communication and resolve shipping issues swiftly.

Financial Ops Representative I

Liberty Mutual
06.2003 - 05.2020
  • Acted as voice of the customer.
  • Accommodate a payment plan that would work for the customer and the company. This can save from losing a customer due to non-payment.
  • Personal Lines, Commercial Lines, handled incoming calls from agents and customers
  • Provide customer service with agents and policyholders as well as internal departments.
  • Answer billing questions and inquires, troubleshoot issues, and take payments.
  • Input data and maintain logs for recording and tracking transactions.
  • Ensure that accounts are balanced and reconciled
  • Collect, compile, prepare and analyze data from multiple financial systems
  • Prepare and input financial transactions such as payment or refund transactions, journal entries
  • Process EFT/CC enrollments for Commercial lines.

Education

GED - GED

Keene Community Education
Keene, NH
06.2013

Skills

  • SKILLS (10 years)
  • Communication (10 years)
  • Active Listening (10 years)
  • Problem Solving (10 years)
  • Empathy (10 years)
  • Time Management (10 years)
  • Conflict Resolution (10 years)
  • Customer Service (10 years)
  • Journal Entries
  • Financial Services
  • Process Improvement

Timeline

Warranty Administrator

Fenton Family Dealerships
03.2022 - Current

Store Receiving Specialist

Price Chopper
07.2020 - 07.2021

Financial Ops Representative I

Liberty Mutual
06.2003 - 05.2020

GED - GED

Keene Community Education

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Charlette Nason