Crystal Siebold
San Antonio,TX
Summary
Accomplished Certified Medical Assistant with a proven track record at UPHS-Penn Primary Care, enhancing patient satisfaction and streamlining clinical operations. Expert in medical terminology and patient assessments, coupled with exceptional team collaboration skills. Achieved operational targets through effective patient care and administrative excellence, increasing patient retention significantly. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Certified Medical Assistant
UT Health School of Nursing Student
08.2020 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Increased patient retention through excellent communication skills and genuine empathy during one-on-one interactions.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Medical Assistant
Trident Pain Management
02.2019 - 03.2020
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Coordinated laboratory services for timely test results and improved patient outcomes.
- Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Direct Support Staff Member
Calab Inc.
08.2013 - 07.2018
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Enhanced client independence by implementing personalized support plans and monitoring progress.
- Designed engaging activities tailored to individual needs, boosting client engagement and quality of life.
- Organized daily schedules based on individual needs assessment results, maximizing time efficiency without sacrificing quality of care provided.
- Implemented behavior management strategies consistently, reducing incidents of negative behaviors among clients.
- Facilitated community integration for clients through participation in local events, outings, and educational opportunities.
- Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
- Developed strong rapport with clients'' families, ensuring open communication channels for updates on progress or concerns.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Medical Assistant
UPHS- Penn Primary Care
11.2009 - 07.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
No Degree - Practical Nursing
Galen College of Nursing
San Antonio, TX07.2026
No Degree - Certified Medical Assistant
Southern Careers Institute Inc
San Antonio2018
No Degree - Medical Assisting
All State Career School
Essington2009
GED -
Klein Forest High School
Houston, TX1996
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Patient Assessments
- Medical Records Management
- Payment Collection
- Direct Patient Care
- Maintaining confidentiality
- Clinical Documentation
- Phlebotomy
- Reliable team player
- Sterilization techniques
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS - American Heart Association - 2/28/2026
Timeline
Certified Medical Assistant
UT Health School of Nursing Student
08.2020 - Current
Certified Medical Assistant
Trident Pain Management
02.2019 - 03.2020
Direct Support Staff Member
Calab Inc.
08.2013 - 07.2018
Medical Assistant
UPHS- Penn Primary Care
11.2009 - 07.2013
No Degree - Practical Nursing
Galen College of Nursing
No Degree - Certified Medical Assistant
Southern Careers Institute Inc
No Degree - Medical Assisting
All State Career School
GED -
Klein Forest High School
- CCMA - Certified Clinical Medical Assistant
- BLS - American Heart Association - 2/28/2026
Similar Profiles
Victoria MadiVictoria Madi
Clinical Rotations at UT Health San Antonio School Of Nursing - StudentClinical Rotations at UT Health San Antonio School Of Nursing - Student
Victoria DavilaVictoria Davila
Nursing Student Clinical Rotations at UT Health San Antonio School of NursingNursing Student Clinical Rotations at UT Health San Antonio School of Nursing
Mark FakhouryMark Fakhoury
President at West Hall Student Council, UT ArlingtonPresident at West Hall Student Council, UT Arlington