Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

CHARLETTE WILBURN

Los Angeles,CA

Summary

Dynamic Vice President of People Operations at The Liberty Hill Foundation, adept in change management and organizational effectiveness. Spearheaded initiatives enhancing employee engagement and retention. Developed competitive total rewards strategies, ensuring a thriving workplace culture. Proven track record in succession planning and executive compensation, driving impactful organizational growth.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Vice President People Operations

THE LIBERTY HILL FOUNDATION
11.2021 - Current
  • Integral member of the senior leadership team charged with developing a strategy and plan for the evolution of the workforce.
  • Work with the CEO on the organizational strategy, design, and implementation of plans to support the business objectives and growth.
  • Lead JEDI (justice, equity, diversity, and inclusion) initiatives including creating an atmosphere of repair and a culture of providing hard, but honest feedback.
  • Consultant to Executive Team leading leveling and compensation strategies.
  • Developed career paths framework for professional development, helping employees plan how to excel within and even beyond the organization.
  • Oversee employee and executive total rewards administration to assure most competitive benefits program. Proposed changes and recommendations to executives and board directors.
  • Identify the next generation of leaders to nourish organizational bench strength and ensure successful succession planning.
  • Conducts workplace investigations addressing grievances, resolving complex issues, and making proper recommendations to keep the environment free of harassment.
  • Guided a change toward adapting the organizational minimum wage that is twice that of Los Angeles, therefore impacting staff at entry levels to help break cycles of poverty.
  • Partnered with our HRIS platform to offer ‘money on demand’ to assist employees that may encounter financial hardships to deter the pursuit of predatory loans and helps the organization to compete with gig economy employers for entry level positions.

Senior Manager, Human Resources

ACADEMY MUSEUM OF MOTION PICTURES
04.2019 - 10.2021
  • Built trust and respect as a leader supporting the business through collaboration, critical analysis, and functional excellence and created a positive and engaged people culture.
  • Provided strategic HR support and counsel to leadership in areas of workforce planning, job leveling, compensation, diversity, equity, inclusion, and belonging.
  • Pursued benefits broker to partner in attaining competitive benefits and auxiliary benefits to attract and retain top talent.
  • Developed a compliant HR department in start-up atmosphere creating onboarding process, policies, procedures, investigation processes and an Employee Handbook.
  • Lead global recruiting strategy to hire over 200 employees in eighteen months.
  • Worked with Projectionist Union IATSE, Local 33, to Identify common goals for successful cooperation between labor union and HR.
  • Designed work from home strategy during pandemic and process to return to work safely.
  • Conducted workplace investigations addressing grievances, resolving complex issues and making proper recommendations to keep the environment free of harassment.
  • Created learning paths for employees after completing learning needs assessments to enhance employee engagement and retention.
  • Directed HR initiatives to produce high performing engaged employees by addressing issues of inclusion, voice, diversity, accessibility, and belonging.
  • Essential to the creation of the Department of Representation for the Academy of Motion Pictures at large.

Corporate Training & Recruiting Manager

TOPA INSURANCE COMPANY
08.2004 - 04.2019
  • Influenced, directed, and implemented culture of learning and human capital development.
  • Human Resources Business Partner Consultant for Topa Equities entities including Silver Star Automotive Group, Ace Beverage, and Dorchester Insurance, which created strategies to increase employee morale and retention.
  • Revised the hiring process to recruit a higher level of talent to best contribute to company goals as well as saved money from outsourced recruiters.
  • Assisted with restructuring job descriptions, job leveling, and created learning paths for employees.
  • Reviewed market rates regularly to ensure the compensation model was both competitive and adhered to projected budget.
  • Conducted training needs assessments and presented a succession plan, which included mentoring, shadowing and on the job training to increase bench strength of talent.
  • Instrumental in attaining 'Best Places to Work' certification by creating a sense of belonging for employees at each level of the organization.
  • Analyzed data from Exit Interviews to make suggestions for changes to benefits, training, and career development.
  • Aided in staff reductions policy and strategies when necessary.

Operations Manager

WILLIAM O’NEIL & COMPANY
07.1990 - 08.2004
  • Managed team of 50 direct reports ensuring seamless delivery of all service-related departments: security, purchasing, mailroom services, customer services via online, standard mail and phone support.
  • Created training materials, onboarding process, succession planning, employee recognition program and annual employee appreciation events.
  • Maintained and initiated vendor relationships to assure high costs savings and positive business outcomes.
  • Created first HR position transitioning from personnel department to employee focused HR department.

Education

Bachelor of Arts Degree - Liberal Studies, Concentration on Primary Education

Division of Continuing Education - Business Management – Employee Relations

Skills

Change management leader

Executive compensation

Organizational effectiveness

Global human resources

Total rewards strategy

Employee engagement facilitation

Workforce planning

Succession planning

Volunteer Experience

  • New Images Mentoring - Impact underprivileged teenaged girls
  • Mothers in Action - Impact seniors and underprivileged children
  • We Are Our Brother’s Keeper - Impact homeless population

Certification

  • HR Law Certification - Loyola Marymount

Timeline

Vice President People Operations

THE LIBERTY HILL FOUNDATION
11.2021 - Current

Senior Manager, Human Resources

ACADEMY MUSEUM OF MOTION PICTURES
04.2019 - 10.2021

Corporate Training & Recruiting Manager

TOPA INSURANCE COMPANY
08.2004 - 04.2019

Operations Manager

WILLIAM O’NEIL & COMPANY
07.1990 - 08.2004

Bachelor of Arts Degree - Liberal Studies, Concentration on Primary Education

Division of Continuing Education - Business Management – Employee Relations

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