Charlette M. Harrison

• Screened calls and visitors, enhancing office efficiency.
• Completes preliminary registration for patients and updates demographic and insurance for collection of tests.
• Entered physician charges, ensuring accurate billing.
• Transcribe dictation, including consult addendums.
• Offered comprehensive support to Dermatology, including proactive calendar management, meeting management, and overall coordination and communication.
• Coordinates daily activities in a laboratory and supports the work of dermatopathologists, dermatology residents, and researchers.

Ensures adherence to good laboratory practices to maximize safety and operational effectiveness.

• Determines work priorities to ensure optimal utilization of personnel for efficient laboratory function.
• Supports requirements definition, process and use documentation, product testing, product troubleshooting, product upgrades, and report development.
• Serves as liaison between laboratory personnel and medical staff, maintaining timely and productive communication to resolve problems.
• Trains newly hired staff.
• Contributed to projects enhancing SOP efficiency.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Managed project timelines to successfully complete tasks and meet deadlines.

• Supported daily operations of pathologists by transcribing/dictating reports/addendums, managing schedules, and determining the needs of patients/physicians who visit the office.
• Developed and maintained slides and paraffin blocks filing system
• Accessioned surgical and consult cases
• Completed registration for new/reoccurring patients, including insurance, referral, and diagnosis code verification using Cerner applications (AppBar, Powerchart, SurgiNet, Athena IDX,etc.)
• Prepared samples for various testing and delivery to external laboratories
• Entered and verified that all patient demographic and billing information is correct at the time of check-in
• Answered multi-line phones to conduct business with both internal and external providers.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during the check-in/check-out process, addressing concerns and answering questions as needed.
• Provided prompt, polite and professional in-person and telephone customer service.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR (Invision, Athena IDX, Medconnect) system, and securely storing physical copies.

• Receives and answers telephone calls. Confirm patient appointment(s), coordinating multiple appointments as needed to reduce the number of visits the patient must make. Gives instructions and answers questions regarding appointments and procedure(s)/test(s)/exam(s) according to department/Hospital policy or directs caller to an appropriate individual for help, mail appointment notices, and reminders.
• Validates or obtains patient demographic and insurance information from the patient before arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and referrals, results from earlier test(s), and any clarification necessary regarding test(s)/procedure(s)/admission. May phone insurance companies for levels of benefit coverage, pre-authorization, etc.
• Greets and reviews information with patients upon arrival. Explains and secures needed signatures on hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival, photocopying insurance card and ID for record. Explain any patient obligation(s) and collect co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patients to designated areas of the Hospital, as needed.
• Enter and verify charges in the computer and/or close cash registers, counting currency, checks, and credit card payments at the end of the shift. Requests and receives medical records and/or assembles various admission packets, where applicable. Maintains, including the number of patients registered, an accurate account of the Hospital's census, physician caseload, etc. May compile and/or print standing or ad-hoc reports/statistics.
• May document and expedite referrals and transfers from external healthcare facilities for treatments or specialized procedures, according to standard department protocol. May perform department-specific activities, e.g., posting schedules; validating parking for discharges and clergy; creating patient files; coding procedures/results into patient file(s); sending out test results; typing, filing, etc.

• Created reservations via telephone for Pre-Op testing, Inpatient, and Outpatient Procedures.
• Recorded & collected co-pays and bad debt balances at the time of check-Answered multi-line phones to place patients in bed, create reservations in EMR ( Invision, Medconnect)for pre-admit patients
• Assisted patients to their assigned rooms or procedure areas.
• Sent off medical records to requesting facilities after hours.
• Initiated authorizations for outside transports.
• Communicated with MOAS and Physicians for same-day admissions.
• Transported patients who need assistance to surgery units.
• Collected bedside demographics and consents from Labor & Delivery, STAT Admissions, and outside patients.