Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Charley Alleman

charlotte,MI

Summary

Seasoned Medical Receptionist with a proven track record at Advanced Dermatology Center, excelling in patient care and office administration. Mastered HIPAA compliance and electronic medical records, enhancing patient satisfaction and workflow efficiency by 30%. Demonstrates exceptional telephone etiquette and a compassionate approach to patient interactions, embodying reliability and confidentiality.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Advanced Dermatology Center
Lansing, MI
12.2024 - Current
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered phones promptly and directed calls appropriately.
  • Entered insurance, demographics and health history into patient database.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Greeted and checked in patients, updating patient information in computer system.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and confirmed patient appointments and consultations.

Medical Receptionist

Sparrow Urology
Lansing , MI
04.2023 - 03.2024
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered phones promptly and directed calls appropriately.
  • Entered insurance, demographics and health history into patient database.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Greeted and checked in patients, updating patient information in computer system.
  • Interviewed patients to complete case histories and intake forms.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Processed patient payments and scanned identification and insurance cards.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

Education

Registered Medical Assistant - Health

Career Quest
Lansing, MI
11-2014

Skills

  • Letter preparation
  • Medical office administration
  • Billing support
  • Records maintenance
  • Co-payment collection
  • Electronic medical records
  • Telephone etiquette
  • Appointment management
  • Reminder calls
  • Medical billing
  • Medical office procedures
  • Patient callbacks
  • HIPAA compliance
  • Payment collection
  • Insurance verifications
  • Front desk operations
  • Appointment scheduling
  • Records management

Affiliations

  • Event Planning
  • Reading

References

References available upon request.

Timeline

Medical Receptionist

Advanced Dermatology Center
12.2024 - Current

Medical Receptionist

Sparrow Urology
04.2023 - 03.2024

Registered Medical Assistant - Health

Career Quest

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Charley Alleman