Charley Buckingham

(Rehired at same location from 2017)

• Responded to high volumes of calls, emails, online appointment requests, text messages and voice messages. Routed incoming mail and messages to relevant personnel without delay.
• Checked patients in and out for services; handled appointment and surgery booking
• Kept reception, exam rooms, bathrooms and office clean and sanitized.
• Kept client's pets records up to date, attaching previous records, updating Standards of Care.
• Discharged pets and advised owners on home care instructions following procedures.
• Provided care for boarding dogs and cats, from administering medication, to going for walks, to doing laundry.
• Filled medications or food requests and gave pet parents dosage or feeding instructions.
• Adhered to social distancing protocols and wore mask or face shield at all times.

• Checked clients in and out for appointments and surgeries, went over discharge and home care instructions.
• Handled 100-200 emails and 50-75 phone calls, along with other administrative work.
• Gained experience with history taking, restraint, exam procedures, and anesthesia procedures.
• Provided preventative care such as vaccines, ear cleanings, anal gland expressions, nail trims.
• Performed inventory for the clinic and placed orders for lab equipment and diet products.
• Answered owners' animal health questions and educated on healthy animal care practices.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Recorded symptoms and documented medical observations to inform treatment decisions
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
• Positioned animals for diagnostic imaging such as x-rays and scans
• Educated clients on post-surgical care and nutrition
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions

• Handled check-in & check-outs.
• Gathered pets history when checking in for appointments and emergencies.
• Admitted animals for emergencies and surgeries, give acepromazine when needed, helped technicians restrain and prep pets for procedures.
• Filled prescriptions, gave vaccines, removed staples, advised owners on home care after procedures.
• Handled 100-150 phone calls or voicemails, responding to emails or other electronic communications. Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs

• Checked patients in and out and handled appointment booking.
• Kept reception, exam rooms and other places through out hospital cleaned and organized.
• Kept client and pet records update.
• Walked, fed, and treated boarding dogs on occasion.
• Informed pet parents on home care for their pets based off veterinarian instructions.
• Carried out opening and closing functions to meet operational needs underpinning strong customer service
• Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and answering owners questions.
• Triaged incoming patients to determine treatment needs and urgency of care.

• Received animal history from clients, and obtained vitals, entering information into patient profile.
• Fear Free and low stress handling.
• Increased sales for online and in clinic food store and pharmacy.
• Assisted Vet Techs and Vets with restraining during exams, procedures, and observing animals under anesthesia.
• Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
• Assisted veterinarians with restraining animals during examinations to assess injuries.
• Provided pet owners with excellent customer service and compassionate care for animals.
• Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
• Provided pet owners with excellent customer service and compassionate care for animals
• Triaged incoming patients to determine treatment needs and urgency of care
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
• Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment
• Educated clients on post-surgical care and nutrition

(Temporary position)

• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details pertinent to placing pet into a good home.
• Maintained and updated daily log of time spent with dogs, what training dogs have received or need and if there are any potential adopters.
• Executed vaccines, and am and pm medication.
• Organized office and animal care supplies to help enhance efficiency of care and services provided.
• Rehabilitated fractious animals for hopeful adoption.
• Completed detailed specific cleaning and safety tasks pertinent to the heath and security of animals and staff.
• Kept animals clean and free of contaminants to promote optimal health, performed grooming, basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Worked flexible hours; night, weekend, and holiday shifts
• Demonstrated respect, friendliness and willingness to help wherever needed
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Adhered to social distancing protocols and wore mask or face shield at all times

• Informed pet parents on home care for their pets based off veterinarian instructions.
• Handled am and pm feeding time as well as medications when needed.
• Implemented new response system for health concerns that allowed us to get animals to veterinarians expeditiously.
• Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
• Transformed end of stay grooming operations that led to expedited check-outs of animals.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.