Charley' Gremillion
Denham Springs,LA
Summary
Enthusiastic and qualified individual with a proven ability to handle customer inquiries and resolve issues effectively. Seeking to contribute my excellent communication and problem-solving skills to a new organization. Committed to enhancing customer satisfaction and supporting the team’s success.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Louisiana Attorney Disciplinary Board
12.2021 - Current
- Answers phones promptly while providing courteous customer service.
- Coordinates travel arrangements for attorneys attending out-of-town meetings or conferences.
- Provides administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
- Conducts interviews with potential witnesses to obtain statements relevant to pending cases.
- Compiles financial records related to specific cases.
- Ensures that all paperwork is properly filed according to established procedures.
- Processes incoming mail on a daily basis.
- Maintains knowledge on case status by reviewing relevant records and reporting back to clients.
- Participates in client interviews, observes questioning process, and documents information.
- Generates reports summarizing case progress for internal use.
- Organizes exhibits for trial proceedings.
- Analyzes data related to cases for use in research or litigation purposes.
- Updates databases with new information received from attorneys or clients.
- Maintains client confidentiality in all matters.
- Scans physical documents into electronic format for storage in a secure database system.
- Reviews and prepares legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Redacts confidential information from legal documents on case-by-case basis.
- Mails and arranges for delivery of legal correspondence to clients, witnesses, and court officials.
- Organizes legal documents in company filing systems and databases.
Receptionist
Louisiana Attorney Disciplinary Board
05.2021 - 12.2021
- Answered all incoming calls for the agency and directed them to the appropriate counsel/staff by using a switchboard.
- Provides information regarding attorney eligibility, discipline history, and contact information using the Attorney Complaint Tacking System (ACTS).
- Answers basic questions about the function of the agency.
- Answers questions about the process of filing a complaint.
- Greets individuals dropping off correspondence or arriving for meetings.
- Drafts letters and sends complaint forms to individuals wishing to file a complaint against an attorney.
- Assist Forensic Auditor with the input of financial information into Excel spreadsheets.
Production Manager
The Document Source
08.2016 - 05.2020
- Mail Services, Graphic Designing, Wide Format Printing, and Custom Printing.
- Training new student workers to use complex printing programs, proper use of equipment, safety procedures, and job functions.
- Delivering mail on a daily route throughout campus.
- Working directly with customers to ensure they are satisfied with the quality and time it takes to complete their job requests.
- Established clear communication channels between management and staff members.
- Supervised maintenance activities for manufacturing machines and equipment.
- Developed and implemented production schedules to ensure timely completion of projects.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
Event Assistant
Fleur De Lis Catering & Reception
04.2014 - 04.2017
- Created detailed timelines and checklists to ensure smooth operation of events.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Provided customer service assistance before, during, and after events.
- Resolved any conflicts that may have arisen throughout the course of an event's planning process or implementation stages.
- Monitored event progress to identify potential risks or issues that could arise.
- Reviewed invoices from vendors before submitting them for payment processing.
- Provided guidance and support for bridal parties throughout the process.
- Responded promptly to inquiries from guests or other stakeholders regarding event details.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
- Attended meetings with clients to discuss their vision for the special day and provide advice on how to make it happen.
- Enforced safety protocols during rehearsals, ceremonies and receptions to ensure guests' wellbeing.
- Coordinated with florists, musicians, photographers and other service providers to ensure a successful event.
- Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
Hostess & Server
Café Nola
05.2014 - 05.2016
- Demonstrated in-depth knowledge of menu offerings to make food and beverage recommendations, enhancing customer satisfaction.
- Maintained basic housekeeping for an organized and clean environment
- Set up tables in accordance with restaurant standards.
- Open and close weekly.
Education
Bachelor of General Studies -
Southeastern Louisiana University
Hammond, LA05.2020
High School Diploma -
Springfield High School
Springfield, LA05-2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Publisher EFI
- Fiery Print Software
- Adobe Photoshop
- Attorney Complaint Tracking System (ACTS)
- OnBase Unity Client Software
Other Skills
- Time Management
- Adapt well to new environments
- Teamwork
- Communication
- Technical, Analytical, & Organizational skills
- Problem-Solving
References
- Vikki Keller, Setpoint Integrated Solutions, New Product Sales Manager – Instrumentation Products, 225-337-2417
- Josh Randall, The Document Source, Operations Manager, 985-549-5565
- Jodi Fryoux, United States Federal Court, Judicial Assistant, 225-270-1418
- Rance Keller, John H. Carter, Outside Sales Representative, 225-939-7590
Timeline
Legal Assistant
Louisiana Attorney Disciplinary Board
12.2021 - Current
Receptionist
Louisiana Attorney Disciplinary Board
05.2021 - 12.2021
Production Manager
The Document Source
08.2016 - 05.2020
Hostess & Server
Café Nola
05.2014 - 05.2016
Event Assistant
Fleur De Lis Catering & Reception
04.2014 - 04.2017
Bachelor of General Studies -
Southeastern Louisiana University
High School Diploma -
Springfield High School
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