Charley Grimes
Northport
Summary
Front desk and treatment coordinator with experience in both general dentistry and orthodontics. Skilled in patient scheduling, insurance verification, treatment presentation, and maintaining smooth office flow. Adept at supporting clinical teams, managing high-volume administrative tasks, and building strong, trusting relationships with patients. Known for reliability, professionalism, and exceptional communication.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Life Dental Group
11.2023 - Current
- Coordinated patient schedules, ensuring timely appointments and efficient workflow.
- Communicated treatment plans clearly to patients, enhancing understanding and compliance.
- Managed insurance verifications and claims processing, improving reimbursement timelines.
- Trained new staff on office procedures and patient management systems, fostering team efficiency.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Process payments and handle billing.
Front Office Assistant
Smile Straight Orthodontics
11.2021 - 10.2023
- Managed front desk operations, greeting patients and handling inquiries efficiently.
- Handled incoming calls professionally, directing them to appropriate personnel promptly.
- Maintained a professional and welcoming environment for patients, contributing to an overall positive experience.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
Sales Manager
American Eagle
02.2020 - 02.2021
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Supported team members in executing promotional campaigns and tracking performance metrics.
- Collaborated with marketing to align product offerings with customer preferences and market trends.
- Conducted market research to identify potential leads and emerging sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Patrician Academy
Butler, ALSkills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Insurance verification
- Patient care coordination
- Treatment Planning
- Expertise of payment plans
- Dental insurance expertise
- Customer service
- Patient education
- Creative problem solving
- Patient relations
- Multitasking
- Claims processing
- Problem identification
- Proficient in Eaglesoft (Edge 2 years ago)
Timeline
Treatment Coordinator
Life Dental Group
11.2023 - Current
Front Office Assistant
Smile Straight Orthodontics
11.2021 - 10.2023
Sales Manager
American Eagle
02.2020 - 02.2021
High School Diploma -
Patrician Academy