Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Projects
Timeline
Generic

Charley Jeska

Chandler,AZ

Summary

I am a person who is often looked to for leadership and advice in both personal and professional life. I have positive energy, strong emotional intelligence, and a drive to learn as much as I can. I enjoy assisting others and take great care to ensure I do not provide false information. I explain things clearly and am able to cater those explanations to the individual for better understanding.

Overview

7
7
years of professional experience

Work History

Customer Experience Advocate II

Carvana
Tempe, AZ
08.2021 - Current
  • Utilized Carvana's core principals to provide outstanding customer service and exemplary teamwork.
  • Showed empathy and passion in every call to maintain the experience Carvana strives for.
  • Remained committed and followed through with customers to make them feel like they really matter to me.
  • Anticipated customer's needs and information leadership needs to provide the most accurate feedback.
  • Utilized my resources to provide accurate and clear information.
  • Always treated customers and teammates with the respect and care I would give family.
  • Provided honest feedback to help the company grow in a positive direction.

Assistant Manager

Twin Tails Cageless Grooming
Scottsdale, AZ
01.2021 - 07.2021
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest's requirements.
  • Oversaw salon operations and ensured policies and safety procedures were being upheld.

Customer Service Representative

Petco
Chandler, AZ
05.2020 - 01.2021
  • Identified and addressed customer needs.
  • Established and maintained lasting customer relationships.
  • Met corporate standards and preserved the company's image through diligent awareness of the store environment.

Grooming Salon Leader (Manager)

Petco
Chandler, AZ
11.2018 - 05.2020
  • Trained and lead staff to meet the company standards in health, safety, sales, professionalism, and customer relations.
  • Scheduled staff according to target sales hours.
  • Monitored sales performance including new and repeat customers.
  • Attended weekly meetings with the General Manager and weekly Zoom meetings to discuss progress, improvements, and exchange information with other salons, and the district leaders.
  • Coordinated weekly safety drills to ensure awareness of proper procedure during emergency situations.

Professional Dog Groomer

Petco
Phoenix, AZ
08.2016 - 11.2018
  • Ensured the health and happiness of the animals in my charge.
  • Maintained a high quality of grooming to meet the customer's expectations.
  • Developed strong relationships with customers to ensure repeat business.
  • Educated pet owners on the unique requirements for care of their pet.

Assistant Manager

Domino's
Scottsdale , AZ
06.2015 - 07.2016
  • Maintained company quality and heath standards.
  • Mediated and alleviated conflicts among staff members.
  • Day to day operations: inventory control, reconciled enumeration for employees, responsible for compliance with bank deposit protocols.

Education

Some College (No Degree) - Studio Fine Arts Program

University of Arizona
Tucson, AZ

Skills

  • Attention to Detail
  • Creative Problem Solving
  • Emotional Intelligence
  • Communication
  • Flexibility
  • Teamwork

Accomplishments

Promoted to Customer Experience Advocate II


Achieved #4 salon in the district during my time as Leader

Certified Groomer

  • Completion of Petco's training program.

Achieved Level 4 Assistant Manager at Domino's

  • With fulfillment of management classes and by meeting quality standards.

Personal Projects

I am a part of the cx test team tasked with learning and providing honest feedback on Carvana's systems to facilitate the best customer experience we can build.

Introduced the Pass System (11/2018)

  • As Salon Leader I was tasked with learning the new corporate computer system and trained team members in the proper usage of the system to create an efficient transition.

Trained New Groomers

  • I was responsible for training new employees within District to prepare them to go to the Academy for their certification in grooming.

Trained Customer Service Representatives (CSRs)

  • As Assistant Manager of Domino's , I mentored and trained several new CSRs to ensure work standards of excellence were realized.

Timeline

Customer Experience Advocate II

Carvana
08.2021 - Current

Assistant Manager

Twin Tails Cageless Grooming
01.2021 - 07.2021

Customer Service Representative

Petco
05.2020 - 01.2021

Grooming Salon Leader (Manager)

Petco
11.2018 - 05.2020

Professional Dog Groomer

Petco
08.2016 - 11.2018

Assistant Manager

Domino's
06.2015 - 07.2016

Some College (No Degree) - Studio Fine Arts Program

University of Arizona
Charley Jeska