Charley Pieper
Tulsa,OK
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 26 years of experience to dynamic new position. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Reliable and upbeat Front End Team Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Front End Team Lead
Walmart
09.2018 - Current
- Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Education
Acorn High School
Mena, ARSkills
- Motivational Leadership
- Effective Working Relationships
- Time Management
- Customer Experience
- Problem-Solving Skills
- Effective Planning
- Cash Handling
- Operational Standards
- Accurate Money Handling
- Listening Skills
- Staff Supervision
- Team Supervision
- Front-End Operations
- Mentoring
Timeline
Front End Team Lead
Walmart
09.2018 - Current
Acorn High School
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