Charley Russell

Montalba

Summary

Dynamic and results-driven professional with experience as a Behavior Technician at The Woodgroup, skilled in data collection and behavioral management. Proven ability to implement effective intervention plans while fostering social skills development. Recognized for exceptional active listening and collaboration, enhancing client outcomes and team efficiency.

Overview

years of professional experience

Work History

Behavior Technician

The Woodgroup

09.2024 - Current

Implemented individualized behavior intervention plans to support clients' developmental needs.
Assisted in data collection and analysis to monitor client progress and outcomes.
Collaborated with practitioners to ensure consistency in behavioral strategies across sessions.
Maintained a safe environment by adhering to safety protocols and guidelines during interventions.

Cashier

Walmart

09.2012 - 04.2016

Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances throughout shifts.
Assisted customers with product inquiries and provided exceptional service.
Collaborated with team members to streamline checkout processes.
Trained new staff on register operations and customer service standards.
Resolved customer complaints promptly to ensure satisfaction and loyalty.

Correctional Officer

Texas Department Of Criminal Justice

04.2016 - 05.2017

Supervised inmate activities and ensured compliance with facility regulations.
Conducted regular security checks to maintain safety and order within the facility.
Responded promptly to emergencies, applying de-escalation techniques effectively.
Trained new staff on correctional procedures and safety protocols.
Led shift briefings to communicate critical information and enhance team coordination.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Customer Service Representative

Concentrix

01.2020 - 10.2022

Resolved customer inquiries efficiently through phone, email, and chat platforms.
Trained and mentored new representatives to enhance service quality.
Analyzed customer feedback to identify trends and recommend improvements.
Collaborated with cross-functional teams to address complex issues effectively.

PNA

Rusk State Hospital

11.2021 - 06.2022

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.

Education

Canton High

Canton, TX

05-2012

Skills

Active listening
Data collection
Documentation skills
Behavioral management

Social skills development
Positive reinforcement
Prompting and fading strategies

Timeline