Charli Franks

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential companies via telephone, email, and in-person inquiries.
• Launched email campaigns around upcoming trade shows and conferences
• Managed CRM Platform by keeping the pipeline updated and organized
• Supported the three executives with calendar management and scheduling calls
• Ran weekly CRM reports
• Conducted and Led weekly CEO pipeline calls
• Sourced deals via Axial, Grata, and Broker communications
• Sent out quarterly emails blasts through square space for marketing and outreach
• Organized deal folders with Dropbox
• Managed company's social media on LinkedIn and created new content on Canva
• Created new logo for company swag
• Utilized Survey monkey to send out questionnaires regarding potential board meeting dates

• Offer virtual assistance to small business owners : Social Media Management, Graphic Design, Digital Media, Website Development, Administrative Assistance, Database Management, Troubleshooting, Customer Service, Business Analysis, Data Analysis, and Lead Development

• Achieved Ranger Rank
• Aquired the following Salesforce Technical Skills: Standard objects, Custom objects, Flow, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Lightning Apps Reports & Dashboards, Data Security Org Wide Settings, Multi-Factor Identification, User Management, Sales Cloud, Service Cloud, Data and Analytics

• Managed New Construction Projects
• Issued Permits for all approved applications
• Coordinated all observer assignments
• Created the Agenda for each ARC Meeting
• Communicated with security on access for vendors and builders
• Coordinated and tracked all Septic Inspections
• Created letters to Homeowners about ARC Issues and Septic Inspections

• Ordered office supplies each week
• Kept an inventory of all marketing materials for the Charlotte office
• Organized social events
• Took on special projects for the Information Technology Consultants

• Systems Admin for the Customer Relationship Management (CRM)
• Offered technical support to users in the database
• Assisted three Property Managers with all tenant correspondences regarding delinquent rent, property inspections, move in/move out procedures, and CPI rent increase letters
• Initiated Process for Rent Collections
• Sent out all monthly and quarterly financials to Investors
• Managed two maintenance technicians and collected and keyed all time sheets into the system each month
• Organized Maintenance personnel information and receipts
• Oversaw maintenance personnel vehicle registration/insurance, mileage, and schedule service appointments
• Coded all A/P Invoices each week
• Received Tenant Maintenance requests for approximately 1.2 million square feet of portfolio via email, phone, and website
• Point of contact for all tenants regarding questions, comments, concerns
• Responsible for making access key cards and fobs for properties
• Organized tenant appreciation events
• Created and distributed tenant surveys bi-annually
• Assisted with opening mail and logging in checks for accounting
• Back-up to the receptionist for phone duty
• Negotiated vendor contracts and managed all work done at the properties
• Keyed all approved invoices into the MRI to be paid every week
• Cut checks for all properties every week

• Assisted Kindergarten Teachers with all activities
• Delivered Preschool lunches to the classrooms
• Prepared snacks for the students
• Monitored elementary students during lunchtime
• Assisted PE Teacher with all Physical Education activities for Grades k-6th

• Lead Teacher of Infant 2 classroom
• Caregiver of infants from the age of 7 months to 15 months
• Teach swim lessons to children from 2 years - 1st grade
• Certified in first aid and CPR

• Interview, qualify, and enroll students into our programs
• Take the student through the enrollment process step by step
• Make 80 phone calls a day to schedule appointments with future students
• Respond quickly to future students who are requesting information

• Company Overview: Mecklenburg County
• Coached two different training groups that ranged in ages from 6 to 17; taught the skills required to become great swimmers at a competitive level
• Gave lessons on all four strokes through the Junior Swim League to kids from the ages of 7-12 years old
• Attended two swim meets a month so that the swimmers can participate in competitions
• Mecklenburg County

• Implemented Computer tools such as PACS, Microsoft Word, and Excel
• Assisted Office Manager with processing checks and monitoring wire transfers
• Responsible for auditing all closed loan files and corrected any mistakes made after the closing
• Post-closed, copied, and shipped out all loan files to National Post Closing

• Responsible for leasing apartments to qualified prospects
• Implemented tools like AMSI and SafeRent to process applicants
• Assisted property manager with filing, faxing, and answering phones
• Collected money and posted rent
• Assisted manager with processing SODA's
• Fulfilled the needs of the residents using great customer service and communication skills

I was a Scholarship Swimmer all four years at Clemson. My major was in Speech and Communications and my minor was in Sociology.