Charli Herrera
Spring,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
21
21
years of professional experience
Work History
Inside Sale/Front Desk Representative
Scenthound
11.2023 - Current
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Since opening in December, has been the primary customer consultant for the location. Of the nearly 300 monthly package members, 90% were singed up through my careful recognition of the customers pet's needs.
Homemaker
My Household
05.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed household budget carefully and efficiently.
Manager
Tune Up The Manly Salon
05.2021 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Wait Staff Member
IHOP
10.2018 - 04.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Transportation Specialist
US Army
04.2003 - 12.2010
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to Senior Enlisted.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Maintained operations in compliance with US Army regulations.
Education
Class A Barbers License - Barbering
Mystros Barber Academy
Houston, TX04.2023
Bachelor of Science - Agricultural Business
Fresno Pacific University
Fresno, CA06.2009
High School Diploma -
Phoenix High School
Phoenix, OR06.2003
Skills
- Problem-solving skills
- Time Management
- Listening Skills
- Oral and written communications
- POS Systems
- Sales expertise
- Detail Oriented
- Cash Handling
- Administrative Skills
- Scheduling appointments
- Customer Service
Timeline
Inside Sale/Front Desk Representative
Scenthound
11.2023 - Current
Manager
Tune Up The Manly Salon
05.2021 - 11.2023
Wait Staff Member
IHOP
10.2018 - 04.2021
Homemaker
My Household
05.2005 - Current
Transportation Specialist
US Army
04.2003 - 12.2010
Class A Barbers License - Barbering
Mystros Barber Academy
Bachelor of Science - Agricultural Business
Fresno Pacific University
High School Diploma -
Phoenix High School
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