Summary
Overview
Work History
Skills
Timeline
Generic

Charli Metzger

Salina,KS

Summary

Proven leader in enhancing operational efficiency and customer satisfaction at Schwans, adept in attention to detail and exceptional customer service. Spearheaded safety protocol training and critical issue resolution, significantly improving team consistency and compliance. Mastered multitasking and organization, driving revenue growth and exceeding sales targets through innovative strategies and team mentorship.

Overview

4
4
years of professional experience

Work History

SR. FSQ TECH

Schwans
11.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Mentored junior technicians in reporting duties, obersavations, and other required job duties.
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.

Guest Service Lead

EG America
01.2021 - 03.2023
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Tracked attendance, recorded absences and addressed continual issues to maintain efficiency with fully staffed business.
  • Boosted overall revenue by upselling products carried in the store.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Trained new team members in customer service standards.
  • Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
  • Ensured accurate billing practices by reviewing invoices, making necessary adjustments when needed.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

1st Key Holder

Dollar General
01.2020 - 02.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained newly hired sales team in upselling techniques.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization

Timeline

SR. FSQ TECH

Schwans
11.2023 - Current

Guest Service Lead

EG America
01.2021 - 03.2023

1st Key Holder

Dollar General
01.2020 - 02.2021

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Charli Metzger